If I could give less than 1 star would do so. Have taken my Miele vacuum cleaner in twice for repairs in the past 5 years to this co. Both times the repair cost would've cost $275 & was told that the cost of the repair wasn't worth it & to rather think about trading my machine in on a newer model. The first time, I took my machine home and bought a new powerhead (they had thrown out my old one as they claimed it was beyond repair...which I now question!!!) via the internet for much less than I was quoted by "Quality" Sewing & Vacuum. The 2nd time the repairman flat out lied to me saying I needed a major internal component. Took my machine to someone else who found it only needed a new plug! Cost me $25 to fix and it is working great! If you need a new machine, they might be ok, but watch out if you need a repair...will try to talk you into a new, expensive machine! Will NEVER trust them again and will certainly never go to them again for anything. Avoid this company!!!
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