Good: Nothing. They have the same item on two racks with one at a lower price. Of course you pick the lower price but when you arrive at the check stand, the item rings up at the higher price. This has happened to me more than once. It is a deceptive marketing strategy and to get the price that you thought, you have to go through an argument with the cashier, go back with the manager and then go through the line again to check out. It is exhausting and takes away a positive shopping experience.. Bad: When you have a legitimate complaint and the manager at the district office named Joan O'Neil handles you by saying "I am sorry you had this same experience several times, but that store does really well"....it tells me their deceptive marketing strategy is working with the majority. When she ends the conversation saying "I would offer you a gift card but you won't need it because you aren't going to shop in our store". ...that is not good customer service. It is sarcastic and who needs that?. Improvements: Joan O'Neil provide the number and email for Jo Dicks the general manager. He would probably fall over backwards knowing that one of his manager's was sarcastic and rude to a good paying customer. Especially a customer in event planning that will need to shop on a weekly basis for the masses.. Other: My complaint could have been handled with a demonstration of professionalism and care. Instead it was handled by a woman who does not care about the customer. She also refuses to provide the contact number and email for the general manager. That tops the cake!.
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