Old Navy

This is the closest Old Navy location to my home and I will drive an extra 10 miles to Lynnwood to not shop at this location! I've never experienced associates so dismissive. I made a purchase 8/24 at the Burlington location $116, and I had a coupon for 30% off, when I made my purchase the coupon turned out to be online only, I decided to buy the stuff anyway. The next day I received a 30% coupon for in store only. I went into the Everett store to get an adjustment on my purchase and purchase more since I was so excited about my coupon. I went to the register and the girl said yeah this shouldn't be a problem, I asked if I should get my other purchases first and another lady next to her leaned over while helping another customer and said we can't do it for you because it was a prior purchase. I asked if there was a way to just return and resell the purchase so I could use my coupon and she said no you can't return it and re-purchase it. Her name was Ashley and she was very dismissive. I didn't want to freak out, because I'm not that person, so I just started walking away kind of frustrated, then I decided I was going to talk with a manager. I asked this other girl behind the counter for a manager and she said that's me (so she watched the whole interaction between Ashley and myself, and didn't intervene explained myself again and I explained to her that I plan on making another purchase I would take store credit, it's really over $30 I don't understand why it's that big of a deal (I swear this girl acted like I was stealing from her). She explained that I could go home and get the clothes and return them and then they would resell them to me. I asked why it was necessary that I go home, can't you return it off the receipt and resell it and she said no I would have to go home and get the stuff in order to process the transaction. The coupon expired today so I debated whether I really wanted to drive back to Everett from my house because I live about 12 miles away plus there was weird traffic today wasn't sure it w more

I love Old Navy's little boys clothes. It is so incredibly hard to find cute boy clothes that look like little boy clothing and not baby clothes. Old Navy's clothes look so cute on my toddler! There are other brands/stores that I like as well, but Old Navy fits well and wears well, and thus is a good value for the price. They often have good sales, too. I'm so glad that there is a store in the Everett Mall now. more