Call me naïve, idealistic, or trusting; in the end call me whatever you’d like, I still think a car buying experience shouldn’t leave you feeling like you wet your pants on the first day of school. I tend to analyze, perhaps to a fault, but after reviewing this situation I’m thankful for my perspective. Interested in trading in my little compact car for a compact SUV I quickly fell in love with the style of the VW. I requested a quote. Two days and thirty e-mails later I completed the pre-approval application online. Through email Olivier seemed to have a great personality and was attentive and eager to respond. It was established through my application that I would need a co-signer or a down payment. I headed to the dealership to take a look and get a quote for my trade in. Upon arrival they quickly took my keys and began their inspection while I took a look at the Tiguan. At this time I was informed they did not have the actual car on the lot but “they could get it”. I expressed my disappointment in the actual vehicle of interest not being on the lot and was informed there is only ONE in the state of TX and all of the dealerships were fighting over it. I then told Olivier that I had requested quotes from two other dealerships and was told the car was on the lot. He then told me they were liars, and car salesman so they would tell me anything to get me in the door. He himself was not a car salesman, just a regular guy that happens to work at a dealership that “really doesn’t know $#!+ about cars” and had only been in the business five months. Quickly sucked into the back and forth haggling that car buying is Olivier insisted he was going to “coach” me on this deal but if his manager found out it would cost him his job. The initial offer was laid on the table and Olivier told me which numbers to scratch out and what do replace them with. At this time, something at the top of the paper caught my attention. The offer was for the Wolfsburg Trim, not the SEL Trim as I had requested and was misled to believe we were discussing all along. I quickly pointed this out and was told there are NO SEL’s in the state of TX. During this negotiation I begin texting my boyfriend; he would have final say in the matter after all. This is when I saw the first rude streak in Olivier (aside from the frequent use of profanity which I would not encourage unless the other person had already cursed in conversation, but I chalked this up to him being just a regular guy, and not an experienced car salesman as he liked to point out multiple times). Olivier told me to “pay attention”. Perhaps he thought I was still contacting other dealers to validate his statements.
Olivier went to his manager’s office, as they do, to work the deal for me. He returned with a sheet of paper wanting my boyfriend’s information. I told him he would have to talk to him to get it and that I would need to discuss it with him first. After texting him, he wanted me to alter the deal. I voiced the response to Olivier who quickly disappeared again, only to return and inform me that they had not even agreed to the last terms I put on the table and it was clear I was not the decision maker so they were done haggling. He then walked off while I was continuing my conversation with my boyfriend and when he returned and I told him we wanted to go over the numbers he then insulted my boyfriend by telling me he was too controlling. I told Olivier I did not agree; he has every right to make the decision if he has to be on the loan. My keys were retrieved and I left the dealership.
I then decided to do a little research on my own. I found out that this 5 month car salesman has reviews dating back to November of 2007. I also found out there are SEL Trims in the state of Texas. Word of advice to Olivier Zitoun; if being a regular guy doesn’t work out, try being a car salesman.