We purchased tickets in advance for a show that was on Halloween. The show was canceled due to the band being unable to travel in bad weather (I guess there was snow in Colorado, but it was a clear sunshiny Halloween here in SLC). Whatever, stuff happens.Three hours before the "doors" time listed on the tickets, my husband learned about the show being canceled via a Tweet from local paper In Utah. We attempted to call the Urban Lounge multiple times to confirm, but their answering machine was full. Clearly, no one had bothered to go in, clear out the messages, and record a new outgoing message about the canceled show. Now, here it is, two days later, and it seems that is still the case. There was a separate show scheduled later in the night on Halloween, so I know someone has been in the venue. As far as I'm concerned, it's just poor customer service not to have an outgoing message related to the cancellation, and not to care enough about your customers to maybe have someone go in every few hours and clear out the incoming messages so callers can hear the outgoing recording. Is that asking too much? In the case of Urban Lounge, I think it might actually be. Considering they took out all the seating so they could fit a few more people into the dark, filthy (don't even ASK about the bathrooms!) space, it would seem that they couldn't care less for their customers. One would think that if you're going to book acts like Dinosaur Jr. and Yo La Tengo, you might get a little older crowd who would maybe spend more money on drinks and such if they had a place to sit. At the last show we attended there, I noticed two very pregnant women who stood there as long as they could and then left. This space really seems to be suited to what a 14-year-old crowd would consider cool, but for anyone over oh say, 22, it's just icky! Some might think, "Oh it's punk rock, it's dirty." But, some would be so so so wrong. I mean most of the real punk rockers from the old Salt Lake City have kids now and want a clean bathroom! I can vouch! Anyway, I guess my points would be, think twice about booking a show here if you're in a band. They won't take care of your fans. Think twice before buying tickets for a show here, because they do not care if you know about the cancellation or not and they do not care if you're comfortable or not.
Pros: None really.
Cons: It's a shame some bands we like opt to play here.