The Spa At Willow Bend

I went back to the spa on Jan. 15...I had spoken with Valaska (she saw previous review below) and had offered a free massage because she was so upset about my prior experience. I had a major cramp in my neck and wanted/needed a massage sooo bad and I remembered her offer and am I glad I did! What a difference! LOOOVED my robe this time, they have upgraded and I loved how soft it was and I was able to wrap it around my body easily - also had belt loops!!! as for the massage itself - boy what a difference! Mary Ann totally relaxed me with the lavendar aroma and with her soothing my entire body! and she did ""something"" that release that cramp in my neck (felt so good to feel it literally melt away)!!! it was almost instantaneous!!! i will definitely be back and ask for Mary Ann! I opted for just the massage this time, though Valaska did offer the full treatment I had prior, but really I just wanted to RELAX and I easily able to do that with Mary Ann. I did not get a pedi/mani this time, tho the first time, they did a great job and the polish lasted for 3 wks on my hands and 5 wks on my toes...I was impressed! I would strongly suggest to ask for Mary Ann as your masseuse, and I would strongly suggest NOT to ask for Daphne... -----------------Original Review Below---------------- ive had better...way better... I heard about this spa through a TravelZoo promo offering the basic manicure and pedicure for $29 and then also received another ""black friday"" promotion for a ""Ultimate Relaxation Package"" that included a ""European Body Brush Exfoliation, Citrus Aroma Treatment, Massage, Pumpkin Nourishing Body Mask"" . Here's what I got: a robe that was too tight (I'm a size 14) I literally had to force it to close, not to mention there were no belt loops so the belt fell to the floor (no biggie), the body brush was just that a big brush and her brushing my body (maybe the brush brand was european?), the aroma treatment consisted of a spraying on the body and her rubbing it in, the massage lasted for maybe 15 min and the area that I had marked to focus on was maybe 3 of those minute (and then when i did tell the therapist that my neck felt like it was cramping, she sprayed Bio-Freeze on it {which I also inhaled and tasted because it was she sprayed it at my shoulder} and rubbed it in saying my neck was probably out of alignment), the body mask was just applied to my back area for about 5 min. I was then escorted to the nail area and offered a glass of wine. The pedicure was ready with water filled, the chair was awful though. I could not use the roller option because of the noise and the vibration was loud as well as being ineffective. The pedicure and manicure themselves were ok, she was timely and did a good job of shaping and polishing (speaking of, there was about 80 to 100 shades of polish to choose from, and they were pretty conservative colors, few with sparkles and mostly pinks, reds, and corals). I was really let down by the service I received, and agree with a previous reviewer that the front desk service was misinformed and aloof - not friendly or pleasant - both on the phone when I was making the reservation and in person. I will keep my money next time and go to where I normally go and get all this AND a facial for what I paid for today. more

Worst experience at a spa ever. Great services (and specialist providing services) but horrible, horrible front desk. Absolutely ruined the experience. Rude, unhelpful and unwelcoming. Not really a ""spa"" if you are looking for more than a relaxation room--no whirlpool, sauna, etc. ""Spa lunch"" was California Pizza Kitchen, marked up 100% and dumped on a plate. Very, very disappointing experience--due to exceptionally cold and rude front desk personnel. When you call for appointment, take note and trust your gut--if you are having ill feelings booking you will have ill feelings experiencing. more

I took 9 employees to The Spa at Willow Bend for a staff appreciation spa day. We did facials, pedicures, and body wraps. Cathy, Connie, Wendy, Marianne, Rosa, Deni, Maria, and Weleska took excellent care of us. We had a great time and will recommend them to everyone we know. more

I am pregnant and went to this spa for a pedi, not only because I wanted to spruce up my nails but for some relief on my super sore, swollen feet. I had been refered to this place by a friend for its professional service and cleanliness (being pregnant, I wanted to be extra sure of that, of course) and what a pleasant surprise!! You can already start feeling relaxed just as you walk through their doors. The service provided is incredible and the environment very serene. Pros: I felt like I was treated like a queen! more

Before I found this place, my experience with massages could best be summed up in this way... ""almost, but not quite."" Before WB, when I would leave my massage, I always felt like I just ate at a very expensive buffet -- but somehow was still hungry... something was just not right. Pros: Massage, massage and massage more

I'm new to the area, looking for a great mani/pedi place. I researched and read reviews here and after watching the owner's video about their pedicures and manicures and the safely/cleanliness, I was sold. Pros: nice people Cons: mani/pedi not as published more

My daughter and I enjoyed a 'spa day' and we were thrilled with the experience. From the moment you enter you begin to relax with the soothing atmosphere surrounding you. I have had other facials, but Connie is by far, the best! She creates such a feeling of calm and relaxation that makes you feel re-energized and your skin rejuvenated. My daughter thoroughly enjoyed her mani/pedi with Ken. He made her feel so special and relaxed that her legs felt like jello! A very worthwhile experience with many services to choose from. Pros: relaxing; knowledgeable staff; peaceful more

The staff is very polite and professional and I can already see a huge difference after only 2 sessions! Pros: Major results in only 2 sessions! more

I got a massage and a facial and it was just so heavenly and relaxing that I still think about it and can' t wait to go back. The atmosphere was so calming and comfortable I wanted to stay all day - and almost did! I was not disappointed at all and I've been to other high-end spa's where I left regretting the money I'd spent. I left Willow Bend with no regrets and a feeling of well being. The decor is beautiful and the staff is totally there for you. I would recommend The Spa at Willow Bend to anyone wanting the ultimate spa experience. Pros: Professional, luxurious, exceeds expectations - the best! Cons: Time - you'll want to stay for hours. more

This was luxury for the great price. I just felt comfortable, relaxed and confident that this was the place to come to from now on. Pros: Sooo professional and sterile more

i didnt actually get a massage, however i did buy my lady a massage a couple weeks ago. She cannot stop raving about how nice and relaxing it was! Thanks to this Spa, i am completely out of the doghouse. Next time i will go with my lady for the couples treat. Thanks Spa @ WB!!!! Pros: Great gift for your Woman more

I also had a facial from Connie, who really took her time to make sure I was relaxed and enjoyed the experience. She was very gentle and almost rhythmically methodical, which I appreciated because I have extremely sensitive skin and can break out on the drop of a dime. My skin felt clean and rejuvenated afterwards, and I had no problems at all with reactions. Pros: Connie more

The spa is relaxing from the moment you walk in the door. Everyone is friendly and they treat you like royalty. So far I've had the massage, signature pedicure and manicure. I was pampered for 4 hours and they even served me lunch. If you want celebrity treatment, this is the place to go to! Pros: world class service more

The Spa at Willow Bend is a luxurious and unique place like a different world - peaceful, quiet, with nice people ready to take care of you. If you need one day of total relaxation - that's the best place. They have numerous services and procedures. So far I've only tried the herbal bath, massage and facial and highly recommend these three. I am coming back really soon to try something else. The place is magical!!! Pros: the best Plano Spa Cons: little expensive more

This spa has great atmosphere the staff is very friendly. I recommend it for special occasions and it makes the perfect gift for every occasion. Pros: atmosphere, location, staff Cons: working hours more