I am extremely shocked by the arrogant, typical, pig-headed, chauvinistic ""salesmen"" employed by Richards Motor Cars. My husband and I visited the showroom today with full intentions of driving off the lot with an M3 convertible. Financing was done, credit was checked, numbers were settled upon. We simply wanted to test drive the vehicle before signing a legally binding purchase and sales agreement. When we questioned why we couldn''t drive the car before purchasing it (which is a completely legitimate request -- would you buy a house before seeing it?), two different salesmen became COMPLETELY arrogant and insulting. When I questioned their business practices and told them it was a little bit concerning that they wouldn''t let us test drive the vehicle before PURCHASING it, they flipped out at me, started calling me names, yelling at me, and telling me that they were happy more customers weren''t like me. They treated me like I was an idiot for wanting to test drive the vehicle! We had already agreed upon a price and were looking forward to taking the car home that night. However, the employees treated me worse than ANY business has ever treated me. Because of their complete arrogance and the fact that TWO grown men car salesmen ganged up on a young female trying to purchase a car, we walked out. They could have EASILY made 6 grand off of us tonight, but completely lost the deal because of the way we were treated. We will NEVER do business here and will tell everyone we know the same. I am shocked and appalled that car salesmen like this still exist. They certainly lost out on a very easy, profitable sale. We would have been in and out in 45 minutes. I should have known not to deal with these people when another woman stormed out of the store swearing and yelling 20 minutes earlier. Apparently we are not the only people they decided to insult today. Instead of a used M3 sitting in a showroom since June, we are going to purchase a brand new luxury vehicle from a DIFFERENT dealer. I can''t wait to tell everyone I know to NEVER shop at Richards Motorcars.
Cons: rude salespeople, low inventory, damaged cars, bad area