Reliable Heating & Air

NO hassles. Answered all my questions. Got me the vehicles I wanted to see right away. Very accommodating of what I was looking for. more

Sales Department is great in helping to select car. Once you sign, though, they disappear and you never hear from them again. If you finance or lease, be prepared for a long wait, then more paperwork than when you close on a house. If you have any concerns or questions after the sale, they blow you off. The Service Department is the best anywhere-- and the reason I keep coming back to Toyota of Irving. more

Mr. Kevin Boykins was very prompt in returning my calls. Always pleasant and listen to my needs regarding the features I was looking for in a vehicle. He let me test drive and explain all the various features which was what I was looking for. more

Not only was our sales person great, but also a gentlemen I met from service. I believe his name was Paul Parsely. Both were extremely helpful! more

Gary Brown was very professional and considerate! more

She did an awesome job presenting the vehicle and answering questions that we had. She was detailed in her response and her friendly personality helped a lot. more

I learned so much - only improvements could have been made on my part - to learn more about cars! more

Easiest to get approved for the new vehicle and them allowing you to take it and test drive it. more

everyone was very friendly more

They made sure to find the kind of car I was looking for with the amenities I wanted. more

when the purchase was done we hit the gong, to let everyone know, I was a new owner! ha-ha love it! more

The service dept is excellent. the agent that helped us was very courteous, and knowledgeable. more

what I like most was went I sign the paper and you all gave me the key to my new car. more

KEVIN BOYKINS IS AN EXCELLENT SALES PERSON more

JIMMY ARROYO IS AWESOME... AND REFERRED ME....HES THE BEST SERVICE ADVISOR AT TOYOTA OF IRVING... more

toyota of irving u have d most perfect employee by d name of MY DODSON more

I compared prices on the internet, and Toyota of Irving was the best. more

I had a great experience at Toyota of Irving. The sales staff was very friendly and helpful with my car deal. I worked mainly with Greg Rosas who went above and beyond the expectations that I had set for a car salesman. I will definitely be doing busieness with Toyota of Irving again in the future and will also be reccomending them to my friends and family who are in the market to purchase a new vehicle more

***Dealership lied about Certification & tried to sell car for $5,175 over NADA clean retail value!!!**** Went to buy an '06 Toyota RAV4 (VIN# JTMZD33V865020111) listed as $16,892. Asked about certification. Was told it was not certified, but they could certify it for $600. Sat down with them to talk numbers. They added the $600 certification, TT&L and offered to sell it for $19,900. I looked at the Carfax report and it said the car was offered for sale as a preowned certified dealer on 26 March 2011. Pointed this out to the salesman, Leo, & Assit. mgr, Cade. They lied and said it meant the car was "elligible for certification." I pointed out the vehicle was way over retail value and Cade told me that "Used vehicles are like snowflakes so you really can't put a price on one." We left. I called in a complaint to Toyota's Corporate office because I knew word would get back to the dealership. The next day they called me back to try to lower their offer. I told the representative that I was upset because they lied about the certification. He told me that he didn't know they lied about the extra $300-$400 certification fee (they said it was $600). I told him I had already bought a car from their dealership & was really upset about their dishonesty. I also said that I would be sure to post about my experience all over the internet. The representative told me that I should realize that 1 customer's complaints will not impact their business. The next day the Gen Manager, "Rocky" called to "apologize" he admitted they tried to sell me a vehicle already certified and charge a certification fee. He told me that he would call me back later with an offer to make it up to me. He didn't call back for over 7 hours so trying to give him the benefit of the doubt I called him back. He told me that he couldn't offer me a better deal on the car because they got it for over retail value so it would be a loss for him. I told him that I am evaluating him for honesty as well. He promised to call me back before 10 more

***Dealership lied about Certification & tried to sell car for $5,175 over NADA clean retail value!!!**** Went to buy an '06 Toyota RAV4 (VIN# JTMZD33V865020111) listed as $16,892. Asked about certification. Was told it was not certified, but they could certify it for $600. Sat down with them to talk numbers. They added the $600 certification, TT&L and offered to sell it for $19,900. I looked at the Carfax report and it said the car was offered for sale as a preowned certified dealer on 26 March 2011. Pointed this out to the salesman, Leo, & Assit. mgr, Cade. They lied and said it meant the car was "elligible for certification." I pointed out the vehicle was way over retail value and Cade told me that "Used vehicles are like snowflakes so you really can't put a price on one." We left. I called in a complaint to Toyota's Corporate office because I knew word would get back to the dealership. The next day they called me back to try to lower their offer. I told the representative that I was upset because they lied about the certification. He told me that he didn't know they lied about the extra $300-$400 certification fee (they said it was $600). I told him I had already bought a car from their dealership & was really upset about their dishonesty. I also said that I would be sure to post about my experience all over the internet. The representative told me that I should realize that 1 customer's complaints will not impact their business. The next day the Gen Manager, "Rocky" called to "apologize" he admitted they tried to sell me a vehicle already certified and charge a certification fee. He told me that he would call me back later with an offer to make it up to me. He didn't call back for over 7 hours so trying to give him the benefit of the doubt I called him back. He told me that he couldn't offer me a better deal on the car because they got it for over retail value so it would be a loss for him. I told him that I am evaluating him for honesty as well. He promised to call me back before 10 more