Randall Reed's Planet Ford

Thank you for your service Nick .................... more

Best salesman I have ever had..................................... more

Very easy and smooth!......................... more

Purchased a new truck, which is what I intended to do. more

We love are experience.................... more

The part that I liked the most was the upfront pricing and the salesman not being pushy. I came in to check out the trucks and got my pricing on day one. My experiance from day 1 brought me back to purchase the truck that I wanted.Mike and Cameron did a great job helping me out. more

It was a pleasure dealing with Richard Fuller. He was very helpful on the phone the internet and inperson. He made my experience at your dealership very easy and enjoyable. When I am ready to buy a truck I will be contacting him. Thanks for making looking at a new vechicle very easy and no pressure. more

Randall Reed and his manager Kramer are crooks and will cheat you. more

Shysters! Don't be sucked in! No matter what price is offered to you on a specific car - don't fall for it. Better to pay more and go to a reputable dealership than waste half a day with liars. We were quoted an exact amount for a F-150 truck by an internet salesperson. We have him taped on our phone. We drove from Houston, he had the truck pulled out and waiting. After spending 2 hours and having our truck appraised he came out with a price that was over 10,000 that what he said he would sell the truck for. My husband confronted him and he said, ""Oh, well, I don't think I said that. If I did it must have been a mistake."" My husband said, ""You know this is the price you gave me, and if you're not going to sell it to me for what was agreed than we are walking out that door."" We walked out and I called Brian Blair, new car director, and he called back and said that the internet salesperson just made a mistake. I told him it was not a mistake because he clearly stated the sticker price and the price down to the $1 that we could get it for. **We have owned nothing but Ford vehicles for 35 years. This dealership should be shut down. more

BAD, VERY BAD. NEVER GOING BACK. READ MY ENTIRE REVIEW....The dealer now writes a reply to my review like they are really concerned that I was not satisfied with the bad treatment I got at their business.......LOL what a joke. If they were so worried about my bad experience, why didn't they get rid of their bad, lying salesmen? My neighbor told me that the SAME salesman that tricked me, did that same thing to him in early 2010. This is the way they have been functioning for YEARS and my neighbors all sit around and tell the same sad stories every time Planet Ford in Humble is brought up.. They just don't get it.......they think trying to trick customers into spending money for things that are nothing but pure profit for them is the way it should be and they were TRAINED to do their business this way. The Randall Reed $10000 Guarantee is just a lie. Several of my neighbors have taken in competitor's ads and they will not match them....nor do they get the so called $10000 money. I doubt that they have ever even considered keeping their word and honoring that guarantee. They just keep adding on charges and wasting time until the customer finally gives up. TRUST ME DO NOT SHOP THERE........ Why are there so many one line good reviews? Is it possible that the employees are writing the positive reviews? I believe the employees have been told to bury the real bad reviews by writing lots of fake good reviews. All other review websites have poor ratings for Planet Ford. The Better Business Bureau is loaded with their problems. They are playing games and tricking customers. My experience was horrible. They tried to add on things to my contract without my knowledge. They tried to add on a thing call the ""Customer Benefits Package"". This was nothing more than another way for them to extract money from me. You get NOTHING but a $6 oil change for the price of the Customer Benefits Package, which in my case was $475!! Trust me, you are gonna take a beating at this place. Just when you think you have a deal when talking to their salesman, then the real money losing starts with the finance manager. I walked. BEWARE, it's gonna cost you a lot more in price and financing...........save time and money.......look elsewhere......I would NEVER GO BACK THERE for fear of getting cheated, you cannot trust these people.... more

Over all very good,no pressure from salesman. ( will not buy when I feel there is pressure from anyone!! )would buy again from Humble location, But would mot even go back to the I 45 dealership! more

I went online and found the new Ford Fiesta that I wanted. The sales person said fine come in and drive the car. Then the car went from $13.383 to over $16,000.00+. They used classic bait and switch sales tactics. I saw the vehicle and it said automatic transmission, the attached sticker said the same with eh Price of $13.383.00. THey said that they have a disclaimer. This car was not even on their lot, it was ""on it's way"", they wee selling a car that they did not have only to up sell me. They are crooks. They lie, the are dishonest people. They make Ford look bad. Buy American? Not from these people! more

Randall Reed Planet Dealerships are going to TRICK YOU. \r \r See a POSITIVE review? Do you really think that someone is going to take the time to write a positive review and then write only ONE LINE? I think NOT.....maybe employees or their relatives?\r \r Mr. (MANAGER), 11-29-2011\r Your employees do not stick to there agreements and try to defraud customers. I drove 100 miles all the way from Katy to your Humble store only to be lied to and was being pressured to pay a hidden charge of about $1200 more than agreed. Someone over there should be fired. Your staff is awful. ALL these guys made me a promise to sell me : VIN # 3FAHP0HA7CR224386 for a competitive matched price of $18595 +$295 +TTL including adding backup sensors. ALL three of the bad internet salesmen above swore to me, on the phone, and in email before I drove 100 miles, that we had a deal and that more

Randall Reed Planet Dealerships are going to CHEAT YOU. Do you really think that if someone was going to take the time to write a POSITIVE review, that they would only write ONE LINE and not go into details? Not likely. Mr. (MANAGER), 11-29-2011 Your employees do not stick to there agreements and try to defraud customers. I drove 100 miles all the way from Katy to your Humble store only to be lied to and was being pressured to pay a hidden charge of about $1200 more than agreed. Someone over there should be fired. Your staff is awful. ALL these guys made me a promise to sell me : VIN # 3FAHP0HA7CR224386 for a competitive matched price of $18595 +$295 +TTL including adding backup sensors. ALL three of the bad internet salesmen above swore to me, on the phone, and in email before I drove 100 miles, that we had a deal and that there would be no further price discussion. Before I went to the dealership, I called the main number after the internet salesmen said it was a deal in an email, at $18890, and they agreed they would include the additional backup sensors and I asked to speak to the Sales Manager to confirm the deal. The sales manager confirmed the deal. When I got there and sat down with the internet salesman, he started with a 18755 price? and then said the TTL + documentation fee of 149 total additional would be $2651 (should have been closer to $1487), and wanted me to sign a piece of paper agreeing with a total of $21406. He got upset when I ask him how he got the additional $2651 and he said ""That was the deal"". I told him to show me how he got that $2651 and he said I would see it on the papers when they were drawn up after I signed his paper. They tried to add on and hide the additional $1164 saying it was standard fees!! They knew that they were going to try to pull this trick on me before I ever left home. I went to the Manager in the main building to talk to the manager on duty. The sales manager did the same thing, He knew this was a scam and would not give me a break down of the TTL and other charges making up the $2651 add on. The other four supervisory employees sitting at the desk with sales manager were smiling and grinning and chuckling. They all knew this was standard practice of cheating their customers. I wonder how they would feel when they get treated the same way. Shame on Randall Reed Ford in Humble Texas. Is this what you want your dealerships known for? SEE THIS WEBSITE: planetford.yolasite more

Very fast... Was expecting a wait and didn't have too... Wow!! more

Fantastic service - helpful... Thanks! more

Fast friendly service more

Good good good.. Quick and easy more

Check +++++++++ KC always takes great care of us more

The GM is the best! more