R C Willey Home Furnishings

Claim
marker

20 N Stephanie St
Henderson, NV 89074

marker
(702) 856-8000
Incorrect info? Correct your listing
Photos
R C Willey Home Furnishings - Henderson, NV
R C Willey Home Furnishings - Henderson, NV
R C Willey Home Furnishings - Henderson, NV
Reviews
( 4 )
( 9 )
( 2 )
( 1 )
( 9 )

Best

A while back I bought some furniture here and when it came it didn't fit through the door in my room (bummer). My sales man bent over backwards to make me another great deal, ref...

Worst

My experience here has been nothing but phone transfers, after phone transfer. I bought a large screen TV, a kitchen table, and living furniture all with cash. Needless to say, ...

A Wonderful Experience 10/21/2011

I don't have anything bad to say about this store despite some of the negative reviews I've read. I can only relate my experience. \r \r We came to Las Vegas from California and while our home was being built we wanted to find furniture for the living room and dining room. We also needed two mattresses and box springs for the guest rooms.\r \r When we entered the store we were immediately surprised that we weren't jumped on by piranha sales people as we have been at other stores. We were greeted politely and we explained that we were only looking at that point. We were told to enjoy browsing and if we had any questions to please ask. We were pleasantly surprised that we were indeed allowed to browse without being followed by any sales person. When we did see a few things we liked we then asked the nearest sales person about them and I have to say she was amazing. Her name is Beata and she couldn't have been more helpful. No hard sell, no pressure, and she even carried a chair by more
Reply | Report abuse |

Absolutely the most unprofessional and incompetent people 6/21/2011

We decided to give RC Willey a shot even though they had bad reviews because the pricing was decent and they were close and we couldn't have made a bigger mistake. Purchasing the item was no problem but delivery was a disaster. Not only did they not make the delivery on time, of which we had to block out a 4 hour time frame for the privilege of having them only deliver for $60, they had some call center rep constantly tell us "Its gonna be a little late, its gonna be a little late." Finally we get a call back and some other call center rep says jokingly "The truck broke down". We then rescheduled to the next week and a manager was supposed to call, but of course never did and the delivery never arrived on the rescheduled date. When we called back in some other call center clerk tried talking in circles saying "You were supposed to call the manager and we never confirmed the delivery". Not only was she extremely rude, as the other clerks had been as well, she tried to continually tal more
Reply | Report abuse |

RC WILLEY SUCKS 7/2/2010

RC Willey te engana para con el plan de 18 meses, no compren ahi son llenos de trucos al final del plan te cobran todos los intereses y sus productos se terminan fregando al final de la garantia y si estaba dentro de el tiempo de la garantia, esa precisa parte que se frego no esta garantizada, RC WILLEY NO SIRVE more
Reply | Report abuse |

non-existent customer "service" 5/24/2010

I called the store in Henderson just now. All I wanted was a stock check and told the person who answered the phone that I was going to BUY the items if they were in stock. I was told that NO ONE was available to type in the SKU # to check availability and would I call back in awhile, so I told her no thanks, I would go somewhere else. I was at this store a couple days ago and there must have been at least 10 "associates" on the floor, doing nothing, but all looking quite desperate for a sale. Can't believe this is Warren's model for doing business. more
Reply | Report abuse |

store great, phone bad 1/10/2010

I shop at the store in Rocklin Ca. I have never had a problem. I have a few things from that store. Never ever have I had an issue with the store.\r My issue is the phones. Call customer service for a bad dryer. They have (2) two people operating thier phones you will wait on hold forever !!. Walk in and no wait, very backwards. I can only say research before you buy, check reviews. We have a dryer, first sounded like a whistle blowing while running, we replaced it with no problems. 2nd one is not any good. I am going back Monday and returning it and get what I should have bought in the first place. Their in store service is great, forget the phones.\r Also when calling for delivery time, the message says closed til 10:00 am when in fact the wharehouse opens at 7:00 am think they would correct that. \r \r As far as being closed on Sundays, its based out of UTAH, owned by Warren Buffet, he doesn't work his employees on Sundays, Why ?\r God says rest !! more
Reply | Report abuse |

Poor hours of operation 10/11/2009

I showed up at this store at 2pm on Sunday only to find out they are not open on Sundays. Not open on Sundays??!! Needless to say, I do not plan to return. If this store cannot operate convenient business hour like other stores, they won't get my business. There is absolutely NO reason not to be open on Sundays. more
Reply | Report abuse |

We only wanted to buy a blue chair 8/14/2008

We needed two desk chairs for our boy-girl twins. One pink chair and one blue chair for obvious reasons, So I ordered one of each, same style from The Willys (1st visit). They were being shipped from their warehouse in SLC. We were given an ETA of the following afternoon. But the truck broke down, please come back the next day (2nd visit). I picked them up the next day, both in boxes (3rd visit). First box had the pink chair, but noticed the second box had blue on the warehouse slip but the manufacturer had checked the color as pink. So I returned to store and the error was confirmed (4th visit) and a blue chair was re-ordered. Next day, the stockroom produced the same box I had left the day before with the pink chair but labeled blue because their system said they didn't have to ship another because they had one in stock (5th visit). To trick their system into ordering another chair from SLC, I took this one with me and paid for a third chair so they could authorize another shipment. more
Reply | Report abuse |

WORST PLACE EVER!!!!!!!!!! 7/14/2008

So my boyfriend and I went to purchase a mattress bed set and end tables. The experience in the store was fine. We paid about $5000 in cash while we were there. Then when our furniture was delieverd the mattress was right and they had given us the wrong bed set...a cheaper one!!! We told the delivery guys to take it away along with the end tables that didn't even match, but we will keep our Tempur-Pedic mattress. So when we went to the store ASAP they gave us the run around and said "we can't give you cash back only check" No signs saying that...but after we walked outside they put signs up. then they said "sorry we start each till out in the morning with only $100 cash...you'll have to wait an hour or up to 8 hours, when we get the cash in you'll get yours back". Let me remind you that the chinsy little bedset they had in their possesion. All we wanted back was $2500 cash back because we paid them cash. Their mananger there...Matt Vindetta THE MOST UNPROFFESSIONAL MAN I HAVE EVER MET!!!! We asked since they only have $100 in each till and that they couldn't go to the bank or their safe if he could put in writing that we would get our money back. He said no and that he would call LOSS PREVENTION on us....lol What are they going to do.... He said they would escort us out of the store! Um...we had given back the furniture they have our cash and he's trying to get us out of there. SO we started to get angry so we left..with the hope they would call us back to give us our money back. As we were at the car, Jared Dotty the loss prevention manager called us back in saying he has our money. Weird how one manager acts like an arrogant and disrespectful to paying customers another manager in a different department calls us back in within minutes. I think that MATT VINDETTA is the most ignorant discriminating man I have ever met. From now on I will go to ETHAN ALLEN in Las vegas. We'll get treated how your supposed to!!! Pros: JARED DOTTY (LOSS PREVENTION DEPT. MANAGER) Cons: MATT VENDETTA (OPERATIONS MANAGER) more
Reply | Report abuse |

bad bad bad 4/23/2008

I bought a dining table and chairs, hutch, entertainment center, coffee and end tables AN all cash deal.when they entertainment center arrived the bridge piece and shelf where bowed, one tower had a gouge in it and the console was scratched the coffee table was now on back order and the end tables where scratched.the dining room table had several gouges in it also...nightmare...after redelivery of replacement pieces that where unacceptable I returned the items except for the dining room furniture.the table will be redelivered again this sat...table number 3... when i went to retrieve my cash it took two hrs and fifteen minutes to get my refund...delivery drivers have been extremely rude and derogatory...salesmen are liars with little product knowledge....managers are no better...customer service personnel are rude also...DO NOT BUY HERE!!!! I WENT TO POTTERY BARN AND PURCHASED TRULY QUALITY FURNITURE THAT IS REAL WOOD...GARBAGE FURNITURE...BUYER BEWARE more
Reply | Report abuse |

Bad Billing Department!!!! 1/10/2007

My experience was here in Utah when I called their billing department. I had some questions on my bill and instead of the agent being helpful and courteous, she just started talking to me condescendingly and started giving me a lecture. I told her that I don't need a lecture, I just need to understand what happened with my bill. She then just dropped the phone. RUDENESS in any form just leaves such a bad taste in anybody's mouth, you just want to gag. As it is, I talked with the customer service and they said that there is nothing that they could do on this problem and just talk with the billing supervisors. Please note that in no way have I been disrespectful, so it's a shock that this transpired. This happened Jan 10 at 4 pm. I would try to give them another call tomorrow and hopefully tomorrow, I can get hold of any supervisors there in their billing department. more
Reply | Report abuse |

RC Willey 10/14/2005

A while back I bought some furniture here and when it came it didn't fit through the door in my room (bummer). My sales man bent over backwards to make me another great deal, refunding my money, got it delivered quickly and I am very happy. The whole thing was great, great customer service! PROS: Tons of well priced stuff for every decor CONS: none more
Reply | Report abuse |

Furnish your home! 8/31/2005

R C Willey Home Furnishings is a furnishing store that sell anything that you would put in your home. They have a good selection of electronics, they had some great stuff. The people that work there seemed like they were all nice to me. On the weekend they give free hot dogs. more
Reply | Report abuse |

Not enough help. 8/27/2005

We went to price compare a new mattress on a Saturday. There was only one salesperson and he was not very much help. The prices were a little high for what we were looking for. I was not impressed with this department. more
Reply | Report abuse |

World Class Home Furnishing Store 8/3/2005

I've gotten a few pieces of furnitures from this store in the past and love the quality, style and the price. It's one of the largest home furnishing store I've been to and it offers variety of funitures and entertainment equipments. They often run special sales and I've taken one of those opportunity. Customer service is excellent and I definately will do business with them again. more
Reply | Report abuse |

Quality furniture 8/2/2005

We purchased our new living room set here. The staff was extremely helpful and never once did we feel presured on buying something we did not want, nor something that was overly expensive. Delivery time was exactly as scheduled. They have such a variety of items other than furniture, including appliances, home decor, even dishes. We were very impressed. more
Reply | Report abuse |

Home Furnishings 7/31/2005

Well organized store, carries a variety of home furnishing items. Often hard to find a sales person. Prices are comparable, but sometimes one can get better prices at specialty stores, i.e. electronics etc. Not open Sunday's, and there is free delivery. The largest furniture store in the area . Check it out...... especially for newcomers. more
Reply | Report abuse |

Customer service??? 7/29/2005

My experience here has been nothing but phone transfers, after phone transfer. I bought a large screen TV, a kitchen table, and living furniture all with cash. Needless to say, after all the items were delived and on piece was damaged it took call after call to findout when we will get a replacement product. After four months of calls to the service department, our sales person, our delivery contact person, and to the BBB we finally were notified that they no longer make the product and we need to come in and choose a product with the same value. Still, when we came in to find a replacement product we were again disappointed. We were to find a product that will match the broken kitchen chair (none the matches) when we decided to replace the entire set we were told we couldn't. We currently are looking into legal matters to either replace the entire set or get a full refund. Possibly even sending back all our past purchases and giving our business to someone who would appreciate more
Reply | Report abuse |

Everything but the kitchen sink 7/9/2005

The store is filled with appliances, electronics, furniture and they even have a small coffee shop where you can take a break from all the shopping. On Saturdays they often have free hot dogs, chips and drinks to entice you to come in and shop. They also have a room with clearance merchandise and you can often pick up quite a bargain. I bought a wonderful leather couch and chair with ottoman at another furniture store. I saw the exact same thing at R. C. Willey for $1000 less and by bringing in the tag from their story I got my money refunded. So I know their prices are reasonable. PROS: Reasonable prices, large selection. CONS: Closed on Sunday more
Reply | Report abuse |

I'm not sure why people buy here 6/5/2005

RC almost got a "wouldn't recommend", but occaisionally they do have clearance merchandise or special sales items that make it worth going in there. Otherwise the prices aren't very good and the salespeople are pushy, have a lack of knowledge about the products they're selling and when the store is crowded on a big sales day, they're rude. The big sales days are the typical blowout low prices, but when you get there, you find out there were only 7 or so of each item available. PROS: They're right off the highway on the way to better stores CONS: minor league salespeople bad for biz and consumer more
Reply | Report abuse |

R.C. Willey 6/2/2005

If you're looking for good discounts on appliances and furniture, check out R.C. Willey's periodic "scratch-and-dent" sales. As the name implies, it's merchandise with very slight external flaws -- but all in great working condition, and if you don't mind a nick here and there, you can pick up a great deal. This store has a fairly good selection of merchandise to choose from, sale or not, and the staff won't pester you. more
Reply | Report abuse |
< Previous 1 2 Next >
Summer SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 1/1/2021

Your Home. Your Way.

Owner Message

  • For over 70 years R.C. Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. It's true... Nobody beats R.C. Willey, Nobody!Buying Power:Today at R.C. Willey, we're still making good on his promise as we bring you the World's finest merchandise at the absolute lowest prices. Today R.C. Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees nobody beats an R.C. Willey price. Nobody!State-of-the Art Warehouse: How can R.C. Willey make this all so affordable? Our furniture distribution center is local. Almost 900,000 square feet, 18 acres under one roof, one of the largest home furnishings warehouses in the nation. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. But what good would all this selection be without the service to back it up? RC Willey Credit Card: As you can see customer service is an important R.C. Willey tradition and so is our R.C. Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We even offer 90-days with nothing down, no interest and no payments.. Furniture: At R.C. Willey you'll recognize all these famous brand names that mean quality and lasting value. Nobody has the vast furniture selection of R.C. Willey or the ability to deliver such a selection in only a few days. Appliances: R.C. Willey found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability,all in R.C. Willey's Electronic Home department. Appliance Express will even deliver your major appliance the next day (visit store for details). Electronics: In our Electronic Home department you'll find a huge selection of Big Screen TV's,DVD's,Home and Car Stereos,Computers,Camcorders and color TV's. You will find some of the finest brand names. We carry everything from the newest state-of-the-art product to models designed for the budget-minded consumer. Flooring: When it comes to floor coverings,R.C. Willey has an enormous selection of carpet,vinyl,wood,and tile. You will find all of the best brands and newest colors along with professional installation. R.C. Willey even offers the finest professional carpet cleaning,guaranteed! Sleeping Products:R.C. Willey's sleep shops feature more selection than you'll find anywhere. R.C. Willey Mattress Express will get it there the very next day (visit store for details). We'll even pick-up.

Editorial

  • Home furnishings, exercise gear, appliances, electronics and seasonal equipment like outdoor grills and snowblowers for more than 70 years.

  • 8/16/2008 Provided by Citysearch
Additional information
  • Hours: Monday - Saturday 10:00am - 9:00pm Closed Sunday
  • Payments: Visa, Master Card
  • Neighborhoods: Gibson Springs
badge