Phyllis at the Madison

I have been going to Phyllis color services for over 5 years. I have been to about every salon in Cincinnati and have found Phyllis to be the best. Rachel is the best there is. She is a perfectionist, which is hard to find. She has NEVER made a mistake on my hair. She is also excellent at corrective coloring. I first went to her when I had my hair turned orange by another salon and she did an amazing job fixing it. I've strayed a few times to other stylists who are supposidly ""the best"" at there salon & I always regretted it. The color at Phyllis is high quality. They are overpriced on haircuts so I usually have to go elsewhere for that. Although I have always been satisfied with the haircuts that I have had. Phyllis at the Madison is by far the best! I would highly recommend Rachel! Pros: color services, staff Cons: price more

In a city with even more salon competition in the past few years, it amazes me that Phyllis at the Madison remains in business. Service and results are disappointing especially for the price, and mediocre at best.\r \r The salon is very cramped with as many people as possible packed in, very lowd, with no decor. I felt like a slab of meat wedged between two boards. There is frequent turnover among the staff so by the time I would become accustomed to a new person after several visits, they were gone by my next. \r \r The worst horror story I had was a colorist named Rachel who totally RUINED my hair and turned it a funky ORANGE color and then insisted that is was MY problem!!!!! I had to pay another salon to do corrective color and repair it!!!! Phyllis and Frank Rinaldi, the owners refused to refund my money and insisted it looked great! Phylllis is the old lady who is rounder that she is tall; she's very short about 5' tall, very fat, with no makeup and she cuts hair only and bosses the others around. Frank is the old man at the front desk taking the payments.\r \r As a regular customer, I'd often hear the staff moaning and complaining about their ""afternoon affair"" customers who had received gift certificates. Seems they'd deemed these women as never able to afford their regular services and they treated them especially bad since they'd never see them again.\r \r In my last few visits, I noticed a lot of pressure by the staff to sell me additional services and products - apparently under pressure from the owners. The salon and staff are disorganized and always running late! \r \r I really can't find any reason to return here or recommend them to anyone. I'm guess they continue to raise prices to make up for their lost business due to the intense competition around them. My mom and I have both stopped using them now. Pros: they take you on short notice since they don't seem to be busy Cons: poor service, poor results, high staff turnover more

This salon is by far the most outstanding in the city. You could find a salon like this in New York. The service is outstanding and the staff is very friendly. Phllis is unbelievable in everything she does. Rachel is excellant in color and the manicurist, Tracy and Rosa are without the friendlist in the city. Please give them a try, you will not regret it. Pros: everything more

Personally, I love Phyllis at the Madison. I've went there for over 8 years if not longer. Although the services are pricey, I believe it is all worth it. I've always been satisfied with everything done there. I've had my hair cut and colored an endless amount of times and have been happy with everything. (I highly reccomend Emily for haircuts and Rachel for coloring). They listen to what you want and always work with you. The colorist have helped me and have worked hard to make my hair look exactly how I want it to. I've had great massages there also! I love it and am a very loyal customer! Pros: personality, quality Cons: a little rushed more

I got the BEST haircolor and cut at Phyllis at the Madison. The colorists were so detailedin consultation and I knew exactly what Iwas going to get. The cut is very easy for me to style myself at home. I am ERY pleased and will DEFINITELY be back more

I was given a gift certificate to Phyllis as a Christmas present-and I love my boyfriend, but he missed this time. I got the signature Afternoon Affair at Phyllis and it was horrible. I was freezing during my massage, got toner squirted in my eye during the facial, and hated my new haircut. The salon is cramped and noisy and the staff is rude!! Cons: , unskilled techs more

The environment itself was overcroweded, very rushed and stressful. There is a lack of decor and the color is very drab. The technicians are very impersonal. They use the little homedics foot spa that you find at Wal-Mart for their pedicures instead of having actual chairs. My technician kept looking at her watch while she worked on my feet and the only time she talked to me was when she was trying to sell other services. If you are looking for a relaxing, pampered atmosphere, this is definitely not the place for you. If you are looking to spend more money than you should for mediocre services, then go to Phyllis. Pros: location Cons: , cramped, unprofessional more