Pep Boys

Never take your vehicle to Pep Boys, they will mess you up. I took my friend's car & my truck to service there, they drain my friend's vehicle completely & say it needs new battery. Their service people almost mess up my exhaust system by placing the lift on it to lift my truck, I am relief that I caught it, whew! They now has customer service dept to call you back & ask if you would come back for service in the future or not. Well, you know the answer to that. more

I had a very slow leak in my Driver's side rear tire for a week or so. So, I took my car to our local Pep boys on 2/21 to have them check it out. When we arrived first thing in the morning, they were already SWAMPED. We waited for 3 hours and they never got to our car. They told us to come back later and see if things died down. We came went back later and waited another 2 hours. Now they tell us to make an appointment for the following day. They also told us to fill our our paperwork now and that would save time the following morning. So, we did as they asked and came back the next morning for our 9am appointment. They made us wait in line til 9:30 (no preference for people with appointments). When we checked in they said we were late and now there would be people in front of us?!!? They also could not find our paperwork we filled out the prior day. So, we started all over. 2 hours later they still had not even looked at the car. After 3 hours they told us they could not get the nail more

Pep boys found a nail in front tire. They said they fixed it. Upon driving home (90 miles) I noticed the left front tire was at 12 pounds. another tire at 26, another tire at 32, and the other at 30. Normal is 26 pounds.\r \r Today my left front tire is low, upon checking there is a nail in it. I am assuming Pep Boys never did any service to my tires. They also wanted $20 just to check alignment.\r \r Don't go there!! more

My experience at Pep Boys was wonderful. I called this morning and asked about brakes pads they said come on down we will fix you up!\r This is a holiday weekend and they got me in and out of there very quickly. They explained future work that my car needed but there was no pressure to do it on this particular visit.\r I recently had my oil changed at the dealer and they made everything sound so urgent.\r I highly recommened Pep Boys in Sunnyvale.\r Shannon McCourt more

asked for alternate check, which I knew was bad because it was overcharging my car.and I told them just change alternator since i am pretty good at diagnosing the small problem. I had alternator checked at kragen and they told me that you need new alternator . I was told that price for alternator with installation will be around 150. Well, when i return, they showed whopping $315 invoice claiming that i needed voltage regulator as well as alternator and oil service also. Never go this shop. It stinks.!!! You are better of going to regular gas station shop.atleast they will call if additional service is needed. more

Recently did 90K service at this pep boys. They said, the standard 90K service for my car is around $250. After the inspection , they called me and said, I have to change Brake drum and Brake pads, and it will cost $415 and they did not tell me the details. After the service I looked in the bill and I saw two entry for tire rotation. Though the cost for parts brake is only $150, they charged labour charge of $275, it is very costly. so I felt very bad about the service of pep boys.\r \r There were mail in rebate for the brake and even after 3 months we did not receive the rebate. more

I came to this place because it was affordable thinking, this is a great deal instead of paying 500 dollars for a break change at the dealership...but I guess you get what you paid for. I had to return to the shop continuously because my brakes would always make noises...it would go away for a couple days then return. So to save yourself the hassle just pay the extra money to get your car fixed the correct way instead of putting up with the stress you'll get from having to go back and forth so that they can 'see what is wrong'. Pros: Affordable Cons: will cause stress more

In a 45-minute trip to this auto parts / tire installation store, not a single employee asked if I needed help.\r \r There are probably more service-oriented businesses to be found elsewhere more

I used to take my car to this place because it was nearby. However the service sucks. They messed my car up real bad one time and I had to take it to the dealer to get it fixed. The guys in the counter act like they are doing us a favor. Please avoid. more

I phoned the sunnyvale store, requesting a time I should arrive for a short wait for tire installation, and they said they were not busy. After I selected tires for my automobile, the price he quoted was much higher than expected, and when I asked him to expain all the charges on the printout sheet, he had added additional items I did not request, such as front end alignment, and premium tire warrenty. I felt like he was more interested in his commission than in customer service. I requested he remove those charges, and then I waited from 3:15pm until 7pm for the tire installation. Not timely as promised on the phone, and the longest tire installation I have ever experienced, considering they were not busy at the time. I personally felt the added wait was because I questioned his added charges and he lost commission. I could not recommended this store to any of my patients, and have posted negative web responses as well. I was extremely disappointed in customer service more

""Although I purchase from pep boys often, I had a fairly poor experience with this pep boys on tire installation. When I phoned the pep boys in sunnyvale ca, they said they were not busy, and yet, after I arrived at the sunnyvale pep boys, it took them 4 hours to install my tires, the longest I have ever waited for a tire installation. And the sales clerk seemed more interested in earning his commission than in customer service. The price they quoted was over 100 dollars more than I expected, and when I asked why, he explained about the front end alignment, premium tire warranty, all things I did not request.. so, this is not a store I would recommend for any type of automotive service."" more