Ouch! I tried their hair removal lotion when they first introduced it. The lady left it on to long and it burnt off skin in a few places on my legs. Although that was painful, and I shouldn't have had to go through that. The lady that did my legs was super sweet about it. She gave me 50$ in gift certificates. Offered to redo them after my legs healed, and kept apologing none stop. That is great customer service, I could tell she felt really bad
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