I called Karla for a appointment and got a quote for $120.00 for 3 color highlights and a cut. When I arrived the place was deserted, a wreck, dirty with hair on the floor and dusty. I should have walked out then but didn't. Karla and I had a 10 min consultation where I showed her 12 pictures of Gisele Buncheon. Simple sunny california girl highlights. I had long hair to mid back that was light brown. She tried to add low lights but I said no as my hair was already light brown. I explained that I had a bad experience before, just grown out my hair to mid-back from a bad bleaching and wanted to make sure she understood what I wanted one of which was no bleach. \r
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After applying the color and explaining to me her problems with her peruvian boyfriend for 30 min, I knew then something was wrong with her. She asked me to go outside while she smoked a cigarette and another and another. All the while completely unraveling, talking about her ADD, medications and personal life. VERY UNPROFESSIONAl. I would have left but could not with dye on my head. Karla forgot about my processing as she rattled on and on. The other hair dresser had to come out and tell her that she should take the dye out of my hair. We were outside for 40 min. \r
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When I got back from shampooing and looked at my hair she quickly turned me around away from the mirror and started another personal story. I had gray white strips from my head. She quickly styled me as the other girls working there (her students) looked wide eyed at my hair. I have curly hair and usually have the stylist straighten it after a procedure so I can really see what was done, she said my hair ""needed to rest"", shouldn't be straightened and not to wash it for a couple of days. I went to pay and Karla actually added a $15 long hair fee that wasn't quoted to me when I made the appointment. After she did what she did to my hair I was about to scream and walk out but held my composure, paid and left figuring I would get home, wash and straighten to see what was done. \r
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When I got in the shower my hair was the texture of straw even after I did a deep conditioning treatment. It broke off everywhere. I couldn't straighten it, I When my hair dried it was cut like a 80's rocker with freaky gray white and honey colored broken streaks. \r
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When I went back she gave me a deep condition and added a darker dye rinse to my gray white streaks. I didn't want her to touch my hair again with scissors as she cut it so bad.\r
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Although my hair wasn't gray anymore it was badly damaged and broke off for the next month repeatedly. I find her very unprofessional smoking in front of a client, not listening during our consultation, adding bleach, needing another employee to tell her processing was over done, speaking of her personal life, and adding an extra cost on to her knowingly bad job. She just ignored the fact that she damaged, broke, badly cut and ruined my hair with bleach when I told her I only wanted DYE. \r
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I called my credit card company and denied the charges instead of fighting with her. She made me feel like she wasn't sane or a stable person when she spoke of her life and problems. I had endured enough of her. I called the State Cosmetology Board and Better Business Bureau and logged a complaint with them. Hopefully people will read this before going in there. I think the girls in the salon post all the good reviews to get business. The phone didn't ring at all when I was there both times and they had no other clients. All I can say is this was a learning experience for me, never again will I go into a salon that looks deserted and has no phones ringing and I well get up from the chair as soon as I notice the stylist is a nut.
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