First of all, I have to agree with the customer service issues people have had. Hit or miss ""driver"" availability. Long waits. Ordering, only to be called back 10 minutes later saying they can't provide the order. On the phone costumer service is game of roulette as well. Then there are the GF issues.
Inconsistency is the name of the game for GF. The final straw, paying $25 12"" piece of almost completely raw dough with burnt edges. And then when I called in to get help, they aren't answering their phones even though it isn't closing time yet. I ended up calling the Portland store to see if they had any advice on trying to cook it at home. PORTLAND. Even though I wasn't their costumer, and they don't share anything but a name, they do GF as well, and they were SUPER nice and helpful.
While I attempted to cook my pizza at home off of the Portland stores advice.... I continued to call the store for another 30 minutes. And when they finally answered, they said, ""Oh, you've been calling? I can't imagine why we didn't get the call.""
Guilt had kicked in, because he later said:
""Yeah, I saw you calling, and since you kept calling I figured I better answer"". read: I was actually ignored the call on purpose.
His response to the pizza issue: ""The edges were burned because I was trying to cook the middle""
He said there was nothing he could do about it. They were closed. When I pointed out this whole thing started when they weren't closed, they just refused to answer the phone, he offered me a free pizza next time.
Uhm, no. I want my money back if it is too late to remake it. (They attempts to cook it at home failed). But he says he can't, because they already closed down the registers.
I know, I know. Us Gluten Free people should NOT be so rude to complain. Typically I don't. I would rather work with a place so everyone can benefit. But I can't work with them if they are annoyed at my even asking questions.
I understand a place needing to learn more about GF. This isn't even about that. Or them getting it wrong. I understand that too. It is that they treat GF as if it is a thorn in their side they must endure and they are going to take it out on the customers.
For those who don't know, even some flour on a pizza be like getting a nasty case of food poisoning for two weeks. The store told me in a snotty tone, ""If it is that bad, you shouldn't eat our pizza"". I ask, ""Then WHY OFFER IT?!""
The very first time I called in, the girl on the phone actually said to the cook loudly, ""She wants to know about the gluten free pizza dough. What? (pause) Yeah, she is one of the THOSE."" THOSE being said in a irritated tone. >sniggering followed<. I believe, several lazy ""I dunno"" followed.
This last and final round of trying to work with them, ended in the cook saying, ""You have to understand, it is very hard to cook those GF doughs right"". Please stop saying that!!!! There is a pizza joint 2 blocks away that offers GF pizza that never ever seems to have this problem. And they don't mind reassuring me the prep won't cross contaminate. And if they even think they did, they fix it without me asking. And if I ask, they don't mind!
Which is where I am taking my business, and I suggest all other GF people do as well.
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