Once I reserved a car with them online so that on the day I am ready to get my parents home from another state from atlanta international airport. I double checked with them two times before the date of rental.
When I went to get the car there, they said that I will not get the car. I owe them $2800 some for damages and towing.
I did not get the car and had to rent from another place last minute.
I was asked to speak to John O'donell. After two days, on Monday when I contacted him, he takes my info and says that yes, I do owe them.
Then after going back to the history John realized that they have a glitch in the system. They keep track of customers using telephone numbers. Some idiot had my current telephone number two years ago and now that Bellsouth has given me this telephone number for my new residence. Enterprise rent a car's system shows that I owe them the money for the damages caused by the other person.
I would like to nominate this type of recordkeeping for a "Enterprise Foo