Charlie Chili's has been a favorite of mine and my husbands for years. This Mother's Day (2009,) we went for breakfast for my ""special day"". My husband asked the patio-waitress for a refill of coffee, and she went ballistic! She yelled across the courtyard and said she was the only one working outside. We thought that was bizarre, but nothing prepared us for her running, yes running to our table and throwing our food at us. I told her I would like to speak with her manager and she just laughed. She said their was no manager on site. She was right. I went inside and was told by all the staff that they do not have a manager on site. I left my name, number and email address, but no one has every contacted me. I have asked around the Newport area and have been told by other restaurant owners that they have heard a lot of complaints lately about the waitresses. Food is great, service is horrible!
Pros: Good Food
Cons: Rude Waitress