Cadillac of Las Vegas

You would think after the 5th Cadillac, the next time you want a new vehicle it would be extremely easy based on experience. All it takes is one person in the buying chain to ruin a business's reputation with a now ""former"" customer. WARNING! Make sure the Finance guy spells everything out to you and research everything he says before you leave his office. He has only one goal and that is to make the dealership as much money as he can...he is not looking out for your best interest at all. \r \r We we requested to be financed through Ally as we have been with them for the past 13 years. We were told ""no problem"" through the overview and test driving of the vehicle. Even when we agreed to the back-and-forth terms. But once we entered the Finance guy's office, it was a different story. He informed us that GM was ""no longer associated with Ally"" and have their own financial institution, called GM Finance. If you go online, you'll see what types of reviews and who their typical customer is. Sadly, even with our credit scores in the upper 700's, he steered us to GM Financial. I inquired if payments could be made online on their website as I've never heard of GM Financial. The Finance guy said yes, ""absolutely."" The deal was consummated. \r \r Weeks later, we received our first payment statement from GM Financial and we went online to make the first payment. To our horror, GM Financial only accepts checks mailed into their office. If you want to make a payment online, you would have to use a 3rd party company, (Western Union) to make a payment plus pay an additional $10.49 process fee. What type of alleged reputable financial institution uses a 3rd party to accept payments? This archaic type of payment acceptance was just not acceptable as we understood from the Finance guy at Cadillac of Las Vegas.\r \r When we contacted the dealership and told them this was not shared with us, we got the run around for a few days. After repeat attempts to find a way to solve this, the Finance guy stated he would be happy to cancel the lease agreement with GM Financial and use Ally instead....however it would cost us more to use Ally than GM. First, what happened to the earlier statement when we asked to use Ally and he said they were no longer doing business with them? Secondly, it shouldn't have cost us more as a customer...it would actually reduce the profit the dealership would have received as the kick back they receive is greater for pushing GM Financial.\r \r So a few things to recap here. There is no longer any trust with this dealership when you have a Finance Director lie to your face when you are agreeing to leasing a vehicle. Then lie a second time saying he can use your original choice for a financial institution after all.... The General Manager was copied on all email correspondence when this issue arose, and yet he did not even take the time to respond or find a way to make the buying experience better for the customer. It was if he didn't care at all.\r \r Again, it is sad to have many great years with a customer be lost in just a blink because of the actions of a single employee. Needless to say I am happy for competition as there is another Cadillac dealer in the Las Vegas valley that will now get my future business and that of those within my expansive network, because I cannot give my money to a company I can no longer trust and was only looking out for their own best interest.\r \r Was it worth it Cadillac of Las Vegas? more

If and when you go to cadillac you must see ""Doug Kohl"" the sales manager. He took the time to go over everything! In fact everyone that I talked to was friendly and informative. I would highly suggest this dealership! more

This was, hands down, the best experience I've ever had purchasing or leasing a vehicle. Every aspect of this experience was thoughtful and enjoyable. The whole staff exceeded my expectations. Thank you! more

I bought a used CTS from Caddlic of Las Vegas and It was one of the best buying experiances I have ever had. (Thanks Ron Kolek). I few months later I had my check engine light come on called Ron and he set me an appointment with the service department. I was greeted by a gentleman named Doug. He looked at my car and found I left my gas cap loose (duh). He had the shop take my car in for like 6 mins and they cleared something. All this and Doug says no charge. Blew me away! Great sales great service!!!! more

I have been a customer of Cadillac of Las Vegas since 2004. I have worked with Glenda, Vic, Norm, and of course Doug Ellis. I followed Doug from the other store. Doug always greets me by name and he is the only on that I let handle the service on my Escalade. I am on my second Cadillac with Cadillac of Las Vegas. Recently the Escalade was vandalized and the electronics stolen. Doug went above and beyond to find me a replacement unit after he had called Cadilac and there waws a nation wide backorder. As a professional I demand quality service,the same as I give my clients. Doug Ellis affords me that luxury. I highly recommend Doug when you need Cadillac service. more

I love the cadillac brand. I have bought 4 cadillacs from Cadillac of Las Vegas West over the past 20 years. They have always been courtesous and honest to me. The service department is outstanding. I wouldn't go anywhere else and highly recommend them to my friends and family more

Best car buying experience I ever had. They took the time to go over everything! In fact everyone that I talked to was friendly and informative. I would highly suggest this dealership! good luck! more

I have purchased many cadillacs from many different dealers across the u.s. and this is my second purchase of cadillac vehicle from cadillac of las vegas and i wold never purchase another cadillac from any other dealer. cadillac of las vegas provided me with simply the best customer service experience i ever had. it was a pleasure dealing with this dealership from start to finish, cadillac of las vegas continues to provide the most knowledgeable, courteous, and proffessional sales and support staff in the industry, my compliments to moe the m.m. for maintaining such a proffessional dealership. thanks to l.j. and vik for giving me a great deal on a great car and i look forward to another purchase, a special thanks to dave M. for his personal attention and proffessionalism. I highly recommend this dealership to anyone interested in buying a cadillac. more

Thank you for making my car purchasing experience so easy. I went to other cadillac dealerships around the area and they were pushy and made me feel like I was just a number. It was very refreshing to deal with your sales team, which treated me very professionally. I will continue to make all my cadillac purchases with you and highly recommend others. You guys run a car dealership the way the customer's deserve to be treated. For that I thank you again. more

I love the cadillac brand. I have bought 4 cadillacs from Cadillac of Las Vegas West over the past 20 years. They have always been courtesous and honest to me. The service department is outstanding. I wouldn't go anywhere else and highly recommend them to my friends and family. more

Cadillac of the Las Vegas West is by far the best cadillac dealerships in town. I purchased my first cadillac from them and they made my purchasing experience quick and simple. They worked hard for me to get the car of my dreams. The service department is excellent. They always treated me like their own family. Thank you Cadillac of Las Vegas West for exceeding all my expectations! more

I have bought and leased many Cadillacs from Cadillac of Las Vegas West and Cadillac West. I have always been treated fairly and honestly. I have had a few problems with the cars but the service department has always promptly and courteously repaired them. I would highly recommend this dealer to anyone wanting to buy or repair a Cadillac Pros: Cadillac Style more

Numerous trouble w/ warranty work. Bought new cadillac but it was delivered w/ all kinds of defects. I purchased Touch of Class and can't even get warranty work done. I make arrangements and no one knows what's going on when I bring it in. No respect for their customer's time I've had trouble with the east and west stores. They have been through numerous managers. They have misrepresented many things to us and refuse to own up to their mistakes. Cons: poor service, constant errors, poor quality more