I have bought many furniture items over the years from By Design and Lofgren's but recently bought a dining room table from By Design on July 13, 2009. Though it was out of stock at the time, I was promised the table would arrive in about a month. I contacted the store on several occasions and was told to wait; that the table would arrive in a couple weeks time. I was told it was held up in customs etc. but that they would call me when it came in – “in about two weeks” and again "in about two weeks" and again "in about two weeks."
Finally, I asked for my money back about a month ago. I was told they would refund my money AND hold a table for me when they came in "from Norway" and would call me at that time.
To date I have not received a call about the table and I have not received a refund.
It is a shame I do not have a dining room table for Thanksgiving or the money to buy one either. I will never again shop By Design or Lofgren's because they are disrepuable and couldn't care less about their loyal customers.