Archstone Canyon Creek

Worst rental experience ever. Many hidden final charges, poorly staffed office. Upon leaving we left the office with our forwarding address however I dont see why we wasted the time. I had two letters forwarded to me, proving they had the correct address, but they never mailed me the final garbage/water bill. We eventualy went back to the office to check on the bill and they claimed to have tried to mail it to us but that we gave them the wrong address, we checked their computer and saw that they had the correct address, the secretary was simply incapable of writing it on an envelope. We gave them a second address and asked us to call if they had problems since they refused to give us the bill at the office. A few weeks later we returned and they office told us they had sent the bill to collections and it was out of their hands. We then asked for their corporate number and they claimed they didnt have one...we found this really shady seeing as how we found their corporate number after a couple minutes on Google. During this whole experience the two female secretaries acted rude and immature. I strongly recommend you steer clear from this apartment complex, its not worth the hassle. Pros: Indoor Pool Cons: Customer Service, Record Keeping, Office Staff Inteligence Levels more

We moved in to Canyon Creek with great hopes, the apartments were spacious and beautiful. What we did not know is that for the huge complex, there was only ONE maintenance guy. Not only that, but their management was never there. We put in a service request because our Oven would not turn off at the source, (we had to turn it on and off at the breaker) being that it was a FIRE HAZARD, we expected a quick response; 6 MONTHS later, and numerous requests later, still no response. We have had a horrible experience with their untrained and unprofessional management. We paid our rent on time, even early, and we got poor service. We expected more from an Archstone Community. I guess we were wrong. For the price of the rent we were paying, It sure was not reflected by their quality and ONE DAY SERVICE GUARANTEE. Pros: Nice apartments. Cons: poor management and service. Very un-friendly staff. more