The absolute worst. We purchased two appliances here. When one was defective within warranty, Amana replaced it. But getting Appliance World to deliver it has been a nightmare. Two weeks we've been without a frige. They had the frige in stock, and we wanted it delivered before Labor Day. But Jason told us that they were busy with other deliveries, but he'd try to change the delivery date and would call us back. As is the custom for ALL AW employees, he NEVER returns phone calls. It seems everyone there has a chip on their shoulder. So, I called and he told me that our frige wasn't in stock (complete fabrication), and that it would come in just in time for Tue. delivery. Since no one called me on Tue w/any info, I called AW only to get more attitude. It wasn't scheduled that day for delivery and no one had the courtesy to call me. I had taken off work. Jason said again that it wasn't in, and offered no apology. I asked him to put us down for morning delivery the next day (I have class at night). The next day was the only option given. I called Wednesday a.m. to check, as instructed. Guess what, I'm #9 of10, late afternoon. When I got Jason on the line, he told me it wasn't in yet. So I called another AW location and talked to Jeremy. Guess what? The frige model was sitting right in their warehouse (and had been all this time). He told me the price, which included free delivery and set up. I had him call the warehouse just to make sure it was in stock. I can't help but think my treatment by AW employees at the Layton location is anything but deliberate, to spite me for being persistent in following up. How would these people like to be 14 days without a frige? Stay away from this business. Pay the extra few dollars and go somewhere else. The headache you save will be worth every penny you would have saved at AW.
Pros: Prices, Brands, Variety
Cons: No Returned Calls/Follow-thru, Attitude, Inappropriate Social Skills