I built a new house and Abbey Capitol Floors installed all the carpeting and tiles throughout the whole house- they did the works. The installation was great, but the billing situation itself was very confusing. Because it was a new home being constructed, there were a lot of different projects and the billing got very confusing. I would get double bills even though I had already paid them and the statements were repeating themselves. Instead of billing everything under one big job, they divided it up so it became very confusing. I am still confused about what really happened, and I am concerned that I might have overpaid by a few thousand dollars. However, it was honestly such a big job that I would have to go back through all of my old statements and checks to figure out what really happened. The overall experience was great, but the billing issues needed to be addressed.
Lori, the owner, was instrumental in helping me decide on the tiles when we were picking out which materials to use. I really appreciated her help and advice on that. She really went above and beyond looking for materials. If I wanted a certain material that I had in mind and they didn't have it, she would go do the research and find it for me. When it came to the price, she really sharpened her pencil and calculated it out for me. She was really good about finding out what the cost for each thing would be per square foot. She stayed within the budget I gave her, but I actually didn't. It was a 4,000 square foot house, so there was a lot of area to cover and it was a huge job. The installer did a great job. Everything looks really good. It was absolutely a professional, high quality job. the installers went above and beyond. Other than the billing issues, my overall experience was good, and I love supporting local businesses so I would recommend them.
RESPONSE FROM Abbey Capitol Floors & Interiors:
Stefani, Thank you for all of your kind words! Your home turned out so beautiful and it was a pleasure working with you! In regards to the billing my account manager Carrol is very detailed with her account receivables. We also use a software program that invoices all materials and labor. Carrol and I went through all of the invoices with Mike in a very detailed manner.There were several additional add on's to your jobs, so that may have been confusing as I emailed them to Mike as soon as they changed. I can assure you and Mike that you never over paid. We take pride in our business and run it with the utmost integrity. Thank you for your business, it was our pleasure to help you design such a beautiful home
Sincerely Lori Woodland