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Abbey Capitol Floors - Olympia, WA - Reviews page 1 - Judysbook
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Abbey Capitol Floors

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1217 Cooper Point Rd SW # 1
Olympia, WA 98502
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(360) 357-5559
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Abbey Capitol Floors - Olympia, WA
Abbey Capitol Floors - Olympia, WA
Abbey Capitol Floors - Olympia, WA

Reviews

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Best

I had a great experience working with Abbey Capitol Floors & Interiors, they helped us put a walk-in shower into our tile bathroom. I would definitely use them again, they were ve...

Worst

All reviews seem positive

Very Knowledgeable Salespeople, Installers Did An Excellent Job 9/29/2016

I had a great experience working with Abbey Capitol Floors & Interiors, they helped us put a walk-in shower into our tile bathroom. I would definitely use them again, they were very helpful. The salespeople were very knowledgeable and were able to answer all of our questions. The installers did an excellent job, they had some good ideas and were able to make some excellent suggestions to improve the design, I would highly recommend them to anyone. more

Great to work with. Came to the house and gave us an opinion, finished on time. 9/19/2016

Abbey Capitol Floors & Interiors did laminate flooring throughout our house, including the stairs. They were professional, timely and completely spot on in terms of the time that it took them to get things done. It was great to deal with them, they actually came to the house and spent time with us and gave us an opinion by looking at the samples that we had. They were great to work with! more

Excellent service, highly recommend 9/1/2016

I had a good experience using Abbey Capitol Floors & Interiors, the workers were very prompt and got to work right away. We had them do some floor work at our home and the work went very well, we haven't had any problems with the areas they worked on since the work was done. Overall I had a great experience with Abbey Capitol Floors, the price point was reasonable for what we needed and the work was top notch, I would definitely use them again and gladly would recommend them to anyone I know looking for similar services. more

Great service 8/3/2016

Abbey Capitol Floors & Interiors was great. I like the company and they did a good job. more

Good people, product was a little lacking 8/2/2016

As far as the people who I interacted with from Abbey Capitol Floors & Interiors goes, they were excellent. From start to finish they did an outstanding job. The people who sold me had integrity and they made great suggestions based on what I said I wanted. The installers were great and they did an excellent job putting in my floor. My only complaint is about the product itself. The product scratches really easily and once you scratch it you have to replace the boards which is no easy process. Other than that though I am very happy with everything and would definitely come back here again in the future. more

Very professional and enjoyable 7/18/2016

We remodeled our entire house and bought flooring, tile and counter tops from Abbey Capitol Floors & Interiors and they installed everything for us. The installation went well and our home looks amazing. We've used them in the past and were happy with the quality of their work and customer service, so we hired them again. I love that they're straight forward, honest and never push you to buy anything you don't need or want. They're always very accommodating and if things aren't right, they'll make them right. I've recommended Abbey Capitol Floors & Interiors to several people and Dave and Lori are wonderful people to do business with. more

Good work, very friendly, a bit pricey. 6/27/2016

I had a good experience with Abbey Capitol Floors & Interiors. They did the flooring in two rooms, one was vinyl flooring in a large area and the other was tile in the bathroom. The bathroom one was done okay, it was fine and the other work was done great. I thought the price was a bit high from when I walked in initially, the price was much lower when they gave me a rough estimate. I mean, much lower. But I decided to go with them anyway because I was tired of looking around and they were very nice. I will probably price around next time just to make sure I don't have a $6000 bill, but maybe I would use them again. more

Pretty good 5/31/2016

I purchased about 400 square feet from Abbey Capitol Floors & Interiors. I think the installation went okay. They could potentially improve with the installation group they used. I had a couple of comments about them smoking cigarettes in front of the house and they didn't offer to leave the remaining carpet roll. Fortunately, my mother-in-law thought to ask for it and they gave it to her. At this point I'm happy with the quality of my carpet and the work they did. more

Professional and everything went very well. 5/26/2016

Abbey Capitol Floors & Interiors did flooring here and you know, everything was fine. They were very professional and everything went well. This was the first time for me but my family have used them before and they have always been very pleased with the services. That's why I called them and they did not disappoint. more

Happy to do business with them! 5/11/2016

Abbey Capitol Floors & Interiors assisted me in selecting a new carpet for the living room and then they took out the old one and put the new one in. I am a first-time customer and I would use them again if I needed carpet or flooring. In fact, I am planning to go back to them to redo the carpets in the rest of the house. The installer was great and the salespeople in the store were very knowledgeable and they really helped me out. Laurie, the owner, was very professional and I appreciated that. more

I like Lori. The installers were great, did a wonderful job. 4/25/2016

I already have recommend Abbey Capitol Floors & Interiors to people because I like Lori and because the service from the people that came to install the carpet was great. They did a wonderful job and I am very happy with it. This is my first time with them and I will use them again if ever needed to. more

Wonderful experience! 4/14/2016

Abbey Capitol Floors & Interiors pout in new rugs, redid the carpets, put in part of a wood floor, and redid the wood floor. Their customer service was great; I would rate it very highly. The salesperson we spoke to worked really well with us. We were going to be gone for a while, so he arranged to have everything done while we were gone. They were flexible and able to accommodate our schedule. When we came back everything looked great! Their prices seemed fine; competitive. I would recommend anyone to go to Abbey Capitol Floors & Interiors. They have a great selection and helpful people. more

Excellent experience! 3/25/2016

Abbey Capitol Floors & Interiors installed carpeting for us and the project is actually not yet completed. We are asking them to hold off on one part because we are not quite ready yet, and they are being very accommodating. The carpets they supplied are good quality and the installation has been done very well so far. We are happy with them. Their prices are a little higher, and yet, we did some internet research and the customer satisfaction was high enough that we decided to use them anyway. When we went in the store to pick out the carpets, they greeted us right when we came in and helped us find what we were looking for. Dave is the guy who has been working with us and he is great. He has a pretty apparent knowledge base. Our experience was excellent and we would use them again! more

Good service 3/9/2016

I used Abbey Capitol Floors & Interiors for the first time for a pretty big job. The installers were great. The cleaned up after themselves and did just a great job. Dave, the guy who came out and measured, was awesome. He was absolutely spot-on. The salesman was great too. more

A very positive experience 2/25/2016

We purchased property in Olympia while we were living in Ohio and our purchases from Abbey Capitol Floors & Interiors happened over the phone and online. We hired them to install the carpets before we moved into the new house and when we arrived, the carpets were in and looked beautiful. They did the whole house except for the kitchen and we were happy with how responsive and reliable they were. I would recommend them because of how easy it was to purchase from them and they completed the job within the time frame they gave us. They got back to us quickly with any questions that we had and were professional and provided excellent customer service. more

Amazing. Can't say enough good things about this company. 2/5/2016

Abbey Capitol Floors & Interiors installed two products in my house. We had a laminate (wood lookalike) laminate floor that they installed and we had some carpet installed in part of our home. The laminate part of the job was particularly difficult because of the ground and the installers were just amazing. They fixed everything and they came back when we reached out because we had some questions about an issue that wasn't their fault at all. Pretty much the floor moved a little bit but I just can't tell you enough about the people that work for Abbey Capitol, they are just amazing and they went above and beyond for us. I also think that with Laurie's help, the color choices that we made for the carpet was perfect for our home. more

Personalized experience. They were there every step of the way. Definitely choose them over a big box store, any day! 2/4/2016

I built a new house and Abbey Capitol Floors installed all the carpeting and tiles throughout the whole house- they did the works. The installation was great, but the billing situation itself was very confusing. Because it was a new home being constructed, there were a lot of different projects and the billing got very confusing. I would get double bills even though I had already paid them and the statements were repeating themselves. Instead of billing everything under one big job, they divided it up so it became very confusing. I am still confused about what really happened, and I am concerned that I might have overpaid by a few thousand dollars. However, it was honestly such a big job that I would have to go back through all of my old statements and checks to figure out what really happened. The overall experience was great, but the billing issues needed to be addressed. Lori, the owner, was instrumental in helping me decide on the tiles when we were picking out which materials to use. I really appreciated her help and advice on that. She really went above and beyond looking for materials. If I wanted a certain material that I had in mind and they didn't have it, she would go do the research and find it for me. When it came to the price, she really sharpened her pencil and calculated it out for me. She was really good about finding out what the cost for each thing would be per square foot. She stayed within the budget I gave her, but I actually didn't. It was a 4,000 square foot house, so there was a lot of area to cover and it was a huge job. The installer did a great job. Everything looks really good. It was absolutely a professional, high quality job. the installers went above and beyond. Other than the billing issues, my overall experience was good, and I love supporting local businesses so I would recommend them. RESPONSE FROM Abbey Capitol Floors & Interiors: Stefani, Thank you for all of your kind words! Your home turned out so beautiful and it was a pleasure working with you! In regards to the billing my account manager Carrol is very detailed with her account receivables. We also use a software program that invoices all materials and labor. Carrol and I went through all of the invoices with Mike in a very detailed manner.There were several additional add on's to your jobs, so that may have been confusing as I emailed them to Mike as soon as they changed. I can assure you and Mike that you never over paid. We take pride in our business and run it with the utmost integrity. Thank you for your business, it was our pleasure to help you design such a beautiful home Sincerely Lori Woodland more

Great 1/5/2016

They checked everything out that we had damage on. They gave us a great estimate. We had a worker named Larry who was just fantastic, helpful and hardworking. The prices were fair and we were very happy with our experience. more

Good product, poor customer service 12/30/2015

They didn't hold to their schedule and wouldn't call me when things were not on schedule. The project took longer than they said and I had put my dogs in kennels expecting them to adhere to the schedule they gave me. There were a lot of communication problems. The installation was good, but not as good as I would expect. I loved the design I got and the products they used, but they were majorly lacking in the customer service department. RESPONSE FROM Abbey Capitol Floors & Interiors: Marilou, I'm so sorry that you felt this way after your experience. I know that the schedule got complicated with all of the products we were installing in your condo remodel. Floors, carpet, quartz counter tops, tile back splashes and the luxury vinyl flooring. I apologize for any inconvenience. We try to make the installations run smoothly so I will not make any excuses other than we can do better! I hope you enjoy your home for many years to come. Lori Woodland more

Well done 12/17/2015

From the beginning, Lori at Abbey Capitol Floors & Interiors was very helpful in choosing the kind of carpet we needed. When we found out that our carpet color choice wasn't available, in order to speed things up, she helped us choose another color to get things done quicker. The gentlemen who came to install where nothing short of fabulous. They worked very quickly getting the old carpet out, and they worked very quickly getting the new carpet in. We were very happy with the final job; it was very well done. We originally went in there looking for an area rug. We ended up deciding that getting carpet in the other rooms was more important, so we'll definitely be going back to get an area rug from them. more
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Owner Message

  • At Abbey Capitol Floors & Interiors, you will discover one of the largest floor covering showrooms in the Olympia area. Come in and see our wide selection of carpet, hardwood, laminate, vinyl, tile, window treatments and countertops. Our desire is to...

Additional information

  • Hours:

    Sun Closed;Mon: 9:00 a.m.-6:00 p.m.;Tue: 9:00 a.m.-6:00 p.m.;Wed: 9:00 a.m.-6:00 p.m.;Thu: 9:00 a.m.-6:00 p.m.;Fri: 9:00 a.m.-6:00 p.m.;Sat: 9:00 a.m.-5:00 p.m.;
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