A few weeks ago, my oven burners stopped working. Only one of them would light. We are renters, so I called my property manager, and he put us in touch with A & R Appliance. We set up an appointment for a Thursday between 12-5pm. At 3pm, I called to confirm the appointment, to make sure someone was still going to come, and was told that someone would for sure be here. Well, the repair man did not come and no one called to cancel. Needless to say, I was a little upset. I called the next morning, and was told that there was a mix up between the appointments in the computer, and the repairman's run sheet. Somehow we didn't get put on the run sheet, so the repairman didn't know to come to the house.
We made another appointment for the following Thursday. Our time frame was between 8-12. At 1030 they called me to tell me that they would need to reschedule because the wrong part was shipped. I didn't then, and still don't understand how you can make an appointment to fix something without making sure you have the correct parts. I also didn't understand how I had to sit around waiting for them to show up for 2 1/2 hrs before they called to reschedule. During this time, I didn't feel that the customer service girls I spoke with were sympathetic at all. The one girl basically told me, that she didn't deal with parts, so she had no idea what happened and referred me to the manager. She was very rude. When I spoke with the manager (over 3 hrs later) I felt she was rude, and not at all sympathetic to the fact that I was upset.
Yet again, we were rescheduled for the following Friday between 8-12. Thursday morning a repairman calls me and tells me that the parts still weren't in so I should call to try to reschedule for Friday. I explained to him that I already had an appointment for Friday. He told me he had me down for that afternoon (Thursday). He explained that the parts could still come in because there was another shipment at 2pm. Once again, I called the office, and was told that the manager would call me back. She never did. I contacted her later that day, and she did confirm that the parts had come in and that someone would be out the next day.
Thankfully the repairman did come. He was very nice, and very quick! He was here for all of 15 minutes. He even gave me some pointers on how to get the hard water residue to stay off my pots and pans in the dishwasher.
Even though my stove eventually got fixed, I was very unhappy with the way A&R appliance does business and with how they treat their customers. My fingers are crossed that none of our other appliances break down, but if they do, I'll definitely tell my property manager that I refuse to use this company again.
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