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Businiess name:
Fred Haas Toyota World
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Review by:
Guest
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Review content:
I thank you kindly for taking your time to read my review. My profession of the last 15 years is in sales... and the last 23 years, in the hospitality industry. Believe me... I know when I have been exposed to a truly commendable buying experience in buying my 2010 Camry from Fred Haas two weeks ago. You must know, I loved my 2007 Saturn Vue. I had just paid it off in June and was looking forward to a few years of 'no notes'. UNTIL, the A/C went out which lead to a conversation with a candid auto tech regarding the most likely upcoming transmission problems within the nest 10k miles: a final cost of nearly $9k. That is what led me to looking for a new car. My dear friend, a current owner owner of a 1999 Camry (and will never sell it, I'm sure), convinced me after trying for 13 years, to seek out a Toyota. You can imagine I was not in any mood to buy a new car... and here comes my commendations. Mr. Malcolm Hathway approached me in a very casual manner.. not necessarily asking me what I was looking for.. rather sharing with me some aspects of what I was currently viewing. After MUCH, MUCH patience of many questions, sweltering sun, etc., I finally asked him what the best deal he had was.. It wasn't easy for him to uncover what I was really looking for... which was cost: not necessarily what I liked. Once I revealed to him what I was looking for, we didn't even walk around to find the car.. he went out, got it, told me this was the best deal on the lot... we drove it and I said: "write it up" ( I think to his surprise). Malcolm was most excellent with his patience and persistent probing to uncover my needs. Second to mention, Albert Castro. Very attentive, explanative and efficient in a few phone calls and e-mail follow-ups (unlike another brief encounter I had with another finance person on staff) Thanks to Albert! He continued to make my buying experience at Fred Haas exceptional. Lastly, Ann, Assistant Director of Service (I forgot her last name). The car I bought was out of alignment and unbalanced, so i took
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