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Businiess name:
Extra Car Airport Parking
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Review by:
Diane D.
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Review content:
It's been many months now and I had all but forgotten this experience but when I saw the post asking for recommendations for airport parking and someone mentioned Ace Extra Car (which I think may be a different company with a similar name?) I had to put in my two cents! I tried this place for the first time last year and it seemed great--easy in, fast trip to the airport, quick pickup on return--until they brought my car back to me at the end of my trip with the front bumper hanging halfway off. The bumper had apparently been caught on the curb in the storage lot and had been yanked off on one side. The driver admitted that they did it, and even admitted that they were instructed to park the cars way up close to (that is, on top of) the curbs at their storage lots to make more room, because "it's cheaper to fix front bumpers than back bumpers that stick out too far and get clipped." He was great, very apologetic and very helpful and I had no doubt the manager he referred me to would make it right. I assumed they would offer to pay to fix the problem for me or at the very least would comp my parking fee. Sorry, but no. There was basically no desire to remedy the error and certainly no desire to keep me as a customer. The manager got in touch with me a couple of days later (after I called twice) and first claimed I must have some kind of unusual tricked-out car (which if you saw me or my car you would realize is ridiculous--I have a bottom-of-the-line Jetta wagon, and while the bumper is on the low side it's standard issue, no frills and no tricks) and after a bit of back and forth reluctantly suggested that I bring the car down to someplace he knew about down by the airport and they would fix it for me. Of course, this is about a half hour drive from my house, not the least bit convenient, and who are these guys who would be fixing it anyway. I sent him pictures of the damage via email and told him I would like to have my own dealer fix it and send them the bill; the whole bumper has to be removed for it to be fixed properly, and it's a relatively new car with low miles. I suggested in the alternative that he should put me in touch with his insurance company. I never heard back. Some other stuff happened in my life just then and I let it slide, since I was able to shove the bumper back on so it's more or less ok (I have to re-shove it on every so often)(yes, I am too cheap to get it fixed properly). It still bugs me though and I probably should follow up one of these days. In any case, beware! Apparently, returning your car to you in the shape you left it with them is not part of the service they are offering.
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