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Businiess name:
Avianne & Co Jewelers
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Review by:
Guest
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Review content:
They really deserve zero stars. I hope that this will sway your thought processes when thinking of where to get your jewelry from. Yes I read the other reviews, but I thought that they were someone being cheap or just like to complain, oh was I wrong!!
I bought a custom diamond bracelet for $19,000.... Yes you read correct $19,000 for my 34th birthday. I searched everywhere for what I wanted and settled with Avianne. I reached out to Brian. He was super professional and responsive. I told him what I wanted and because of the price I went with black diamonds on the sides of the bracelet. I didn't know how it would look so he said he would do one link and send pictures and totally keep me updated with every step so I could decide if I wanted white diamonds. He sent an invoice. This was in the middle of feb. I thought that was very steep, but hey I wanted it, I never spoil myself I make very good money so within 3 weeks it was paid in full. It was promised to me within the month, that came and went no big deal. I got it 4/3 and sent it right back to them 4/4/19. I was shocked. Not only did it look cheap the clasps did not work and if fell off of me 3 times. I told them immediately, sent a video, and they said they would fix it. I also hated the black diamonds and told them whatever the price was I wanted all white since I never received the requested pics EVERY TIME I SENT AN EMAIL! My birthday party was 4/20/19. That also came and went. I took them 2 months just to tell me it would be an additional $7,000 to remake it with all white. Brian was not responsive, but always polite and calmed me down each time we spoke. By this time (May 29th) I was so furious and just wanted the bracelet even if I hated it. They sent me a tracking number and it sat there for 2 weeks before it was sent. When I called they lied saying "Oh it was picked up, but I will contact Fedex and get back to you". I called FedEx and they confirmed it was never sent. I still have yet to receive something I paid $19,000 for... Would you be upset??
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