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Businiess name:
Avas Flowers
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Review by:
Guest
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Review content:
I was supposed to receive four dozen flowers on Valentines day for $157 and some change. They called my boyfriend on Thursday to tell him that they could not deliver the flowers that he had ordered but that they would substitute it with two dozen long stem roses and 'extra' flowers.(After doing the research the substitute was cheaper, yet they still charged him the original flowers cost) Well Valentines Day comes around and one dozen flowers with babies breath was delivered. They were gorgeous and florist(Buds Blooms and Beyond) that they had used did a fantastic job. But it was not even close to what was ordered. He called and was put to an automated customer service that hung up on him. When he called back he complained and they said they would refund $10 and the other dozen would be delivered on Monday, no wait Tuesday, make that Wednesday. I called them back and asked that they just cancel the flowers and refund the money. They said they could not unless the flowers were not delivered by Wednesday. Well Wednesday rolls around and at 15 minutes to six UPS delivers 22 dead/damaged roses in the wrong vase. Mind you he paid extra to have a specific vase. I called again to say that 1. the wrong flowers came 2. the wrong vase came and 3. that some of the roses were damaged and some dead. They said they could not speak to me regarding this matter and that they had to speak to him. The offered him a $10 refund, I said no escalate this to a manager you haven't received the first $10 refund. In the end the best the manager could do was a $20 dollar refund and another set of flowers. DO NOT ORDER FROM THEM.
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