On July 6, 2017, I ordered a standing funeral spray from Avas Flowers, to be delivered for the viewing
on July 7, 2017. I indicated in the instructions that the viewing was on July 7, from 1:00 p.m. to 5:00 p.m. and the funeral on July 8, 2017 at 2:00 p.m.
On July 7, 2017, I checked the status and was advised the flowers were “on the truck”. On July 8, 2017, I checked the delivery status and was advised that the delivery had been rescheduled for July 10, 2017. I explained that I ordered a standing spray for a funeral today. I was told the flowers would be delivered to the family’s home. When I remarked why anyone would send a standing spray to a home, I was asked if I would rather have a fruit basket. When I informed the representative that my cousin lived alone and there was no one at her house to send a fruit basket to, this person replied where would you like us to send it. When I requested a refund this person indicated he would see what they could do.
I was subsequently transferred to a supervisor who asked if I wanted flowers delivered to a different location. When I responded no, I was asked if I wanted to “cancel my order”. Cancel my order, didn’t that happened when the company failed to deliver the order as promised. I am not sure which was worst, that this company failed to deliver flowers to the viewing, the funeral, provided no notification until I inquired or their nonchalant attitude towards the entire ordeal.