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Businiess name:
Auto Concepts Northwest
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Review by:
citysearch c.
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Review content:
We went to the Auto Concepts Northwest in Everett, WA for an oil change of our Toyota Van with a coupon that we found in the Group on network (From employer's website). After the oil change, they rotated the tires as part of the package and ABS light started coming up in the vehicle dashboard. So we take the car back to them and they denied service (Customer service rep's name was Steve Johnson). He first refused that it did not caused from the oil change/tire rotation. Informed the CS rep that it was not showing up before the service they have performed. He even refused to give manager's name and claimed that he was the manager. Later on, we requested to rotate the tires back the way they were before the service. He was very rude and reversed the tire rotation which fixed the issue ABS issue. But while we were driving back to home, we found that the driver side visor was broken. Whoever serviced the car to rotate the tires back was so mad and broke the visor. They also put it back such a way that you don't see it until you started using it. So we called them back and left couple voice messages over phone and no one called us back. Finally I have called the Klein Honda (in the same building) and got transferred to the Manager (David Selby), he suggested that I take the car back to him. I have taken the car back to them 3rd time and he called next day and refused to repair anything else for the damage they caused our vehicle. We need help and wish no one gets such a bad service from them.
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