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Businiess name:
Hand & Microsurgery Assoc
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Review by:
citysearch c.
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Review content:
After 2 hrs to be seen by Dr. Otto, I was told that they didn't request my labs' results and had to wait for it. The staff is unprofessional and don't even care about patients and they just see patients as dollar signs. After asking the front’ desk personnel about the status of the labs, which results were available a week prior to this appt.; the only answer received was that they were waiting on a fax @ 5:30 pm. The lab was already closed; so, why should I wait for? I'm wondering; how the staff prepares the medical records for the day? The other irrational answer provided was that the Dr. has a very busy schedule; so; patients don't? This SERVICE isn't for free; therefore, we (patients) pay for it. This staff should remember that when providing customer service!!! Obviously, that front' desk staff need an urgent course of ""Professionalism for dummies""!!! Trust me you won't regret and she's not the only ""specialist"" in the area.
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