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Businiess name:
Claudio's & Mattia's Trattoria Piano Bar
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Review by:
citysearch c.
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Review content:
Food was outstanding, (expensive but expected for a high end establishment), decor beautiful BUT, we had TERRIBLE SERVICE!!! Several waiters & the chef were very attentive to the table next to ours where two young females were seated. The waiters spent a great deal of time on the patio, smoking. Our waiter was horrible, we had to ask OTHER WAITSTAFF for a refill for our iced tea and when our food was served our waiter asked if I would like parmesan cheese, I said yes, he never returned. After our meal I asked for coffee, waited 15 minutes and when it was finally served it was dead cold & served w/o a spoon, tired of waiting for one I used the straw from my iced tea to stir it. We asked for the bill, when our waiter brought it he said he would take it when we were ready, we said we were ready but he left before we could take out our credit card. He did not return, after 10 minutes we asked another waiter to take it for us. We left our waiter 15% tip (which is more than he deserved). We want Claudio's & Mattia's to be successful but their waitstaff NEEDS SERIOUS TRAINING on how to take care of customers. Would not recommend to others but will go back ONE MORE TIME to see if our experience is any different. Note to Claudio & Mattia: PLEASE PAY ATTENTION TO THE BAD REVIEWS, WE WANT YOU TO BE SUCCESSFUL!
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