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Businiess name:
Claudio's & Mattia's Trattoria Piano Bar
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Review by:
citysearch c.
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Review content:
Absolutely the worst place we have EVER been! Had reservations for 10 for a surprise birthday party. Arrived at 7:30..they did not have enough menus to pass around so everyone had to share. My boyfriend and I ordered a bottle of wine and when it still hadn't been served after 30 minutes of waiting we were told he couldn't find a bottle opener!! Who doesn't have a bottle opener in a piano bar???!!! They brought out ONE basket of bread for 10 people!! Our friends ordered salads for their appetizers and didn't get till an HOUR later. We brought this to the servers attention (KEVIN) and the situation was treated without concern. We then talked to the manager about it and again was treated with lack of concern! After almost two hours (9:30) our food finally arrived..OUR FOOD WAS HORRIBLE! My boyfriend ordered the alfredo with shrimp and received a bowl of noodles with 3 shrimp!! The proportions on all the other plates were small and inadequate to say the least! \r
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As all of this is going on, several other tables were complaining that they as well haven't even gotten their food!! We witnessed several people getting up to go the bar to fill their drinks! As well as us!! We then brought this to the owner's attention (MATTIA) he as well as his workers were full of excuses and never once apologized for all this inconvenience. \r
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Finally when our bill came we asked that the gratuity be removed...WE HAVE NEVER NOT LEFT A TIP and because of the lack of concern and ignorance we didn't feel that we should have tipped! after we signed and left with utter disbelief over the whole experience...WE WERE CHARGED 865.00 DOLLARS ON OUR CREDIT CARD BILL!!! We immediately went to the restaurant and complained of the charges and this morning and were AGAIN treated like it was our fault!! The police arrived and \r
was explained the situation and EVEN the officer was in disbelief!! \r
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Needless to say that was the FIRST and LAST time we will be there!!! I'm embarrassed for this restaurant! I have been in the customer service industry for 15 years and would have never treated people with such disrespect and THIEVERY!!!!\r
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RIDICULOUS!!!!
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