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Businiess name:
Stats
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Review by:
citysearch c.
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Review content:
So, this past Saturday night, some friends and I went to Stats to watch the Tenn/Memphis game. When we arrived, we were told that the wait would be 20 minutes, not bad considering there were 9 of us. Our table became available and we were seated. Spacing was cramped due to all the people standing around, this made it hard to see any of the numerous flat screens in the venue (not really Stat's fault, but a turn-off nonetheless). Maybe we were asking for it, attending a new-ish, trendy place on a Saturday night during a big game.... Anyway, we asked our server if there was anywhere else we could possibly be seated that was a little roomier, she suggested we go upstairs to a private room. We agreed and followed her to our new seats. After sitting for 10 minutes, we began to look around for the server who would be taking care of us. A few minutes later he pops up, apologizes for the delay and asks if we're ready to order drinks. We all order something and away he goes.. About 7 minutes later, (still drinkless) the Host approaches us to ask if we were closing out our tab because he has a reservation for our table. HUH?! We tell him we hadn't even been served yet and he informs us again that he has a reservation and needs us to move. He elaborates further by saying that he thought we were just having a round of drinks and leaving, very untrue and even if that WAS the case we still HADN'T BEEN SERVED. We explain that we were moved there by our server from our original table, and the Host offers to put us back on the wait list. WHAT!? 5 minutes later, our server comes back, drops the check and asks us to pay quickly WHILE the Host is passing out beers. SERIOUSLY?! Since no manager ever made it to the table to talk to us, we went looking for one. When we finally spoke to someone, they told us that the reservation had been cancelled and we could stay. No apology, no discount, nothing. I AM a restaurant manager and that is unacceptable. NEVER AGAIN!!!!!!
Pros: Good Idea
Cons: Bad execution and service
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