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Businiess name:
Camarillo Independent Auto Repair & Service
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Review by:
citysearch c.
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Review content:
I had a terrible experience with this shop. They promised me my car back by Friday afternoon but did not deliver. They kept delaying the completion date/time but never gave me the courtesy of a call to give me an update on their progress. I always had to call them after they failed to make their stated completion time. When I did have to call, I didn’t appreciate the tone of voice that I was given. The “we’ll call you” attitude didn’t set well with me at all. I explained to them that my son had to get back home and needed the car ASAP. But rather than work with us and complete the job Saturday, they said that they didn't like to let other mechanics complete someone else’s job. Fine for them, but three days of work were missed because of their refusal to make adjustments in the spirit of customer service. They told me that the plugs, cap and rotor were “completely shot” but they had been replaced within the last couple thousand miles. I don’t think that was anything more than an attempt to pump up their sales. How could I trust what say when they do things like that? To top it off, when I did come in to pick up the car I learned that they don't include sales tax in their estimates. So the quote they give over the phone is less than the amount you owe when you pick up the car! This is very deceptive in my mind. No reputable company does this - none. I felt very deceived throughout the entire process. I won't be back.
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