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Businiess name:
Peter Luger Steak House
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Review by:
citysearch c.
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Review content:
Unfortunately, Peter Luger in Great Neck seems to be losing it. Once the bastion of great steaks, they have now descended to the point of arguing with its customers and trying to prevent them from even getting in the door.\r
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My wife reserved around 2 months in advance of a Saturday night for two people. Unfortunately, when they called to reconfirm the day before they claimed we booked for THREE, not two. When we mentioned that there were only two people dining, they WOULDN'T honor our reservation.\r
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""What?"" we said. ""Can't we sit at a table for 3?""\r
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No.\r
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""But it's not our fault. We made a reservation for 2"".\r
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You must have, because we show a reservation for 3.\r
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After several minutes of this, my wife asked to speak with the manager. ""I am the manager"", the caller stated, rather arrogantly.\r
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The net-net - either we were to show up, LIE that the 3rd diner wasn't showing up (which could result in our reservation being canceled) or being placed on a WAITLIST for a 2-person table. ""We're trying to accommodate you"", the manager said, ""but no guarantees"".\r
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To paraphrase Seinfeld - what's the point of a reservation if they don't honor it?\r
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Well, we'll eat somewhere else. Thanks Peter Luger.\r
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My in-laws, who have eaten there for over 20 years, were astounded and called up to speak with the same manager. Their opinion is that the guy is a completely arrogant person.\r
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Times must be good for Peter Luger, because one would think that in this economy (much less the rest of the time) they would actually WANT people to dine there.\r
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Unfortunately not. They've now lost at least a couple of patrons, and I will be spreading the word amongst my friends. \r
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If you're a loyal diner of Peter Luger in Great Neck I hope you enjoy your meal and the service, because this review is not meant to take anything away from the wait staff or the chefs. However, I hope that the ownership reads this and gives their manager(s) an education on how to treat customers.
Pros: Steaks
Cons: Arrogance when it comes to accommodating their mistakes
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