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Businiess name:
One Stop Logistics
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Review by:
citysearch c.
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Review content:
My name is Kirk Stevens and I am the principal of One Stop Logistics. This negative reveiew was just brought to my attention and to be honest, It is not ringing a bell. I passed this to my claims manager Gina Cordova and the scenario is not familiar to her either. In our defense, every order is shipped with a Bill of Lading (a legal document confirming description and state of the product) when delivered the receiver (or Consignee) also signs that the order A. Arrived in good order, or B. is required to make any notations of damage, denting, wet, missing, torn etc. In this situation to PROVE that the CARRIER damaged this order, we would have needed the consignee to SIGN and note any damage. The consignee has an OBLIGATION to note the condition of the product, period. In this case I suspect they did not note any damage at time of delivery, hence the legal trail is picked up CLEAR, delivered CLEAR. The logic here is how can we force a CARRIER to make a claim payment when they have PROOF that the order was picked and delivered with no damage noted. Trade shows are normally UNION run, and the liklihood is the damage occurred POST delivery but that is only speculation. I have an IMPECCABLE reputation in the industry, have been in business 16+ years and have NEVER had an issue related to my brokers bond. Meaning there has NEVER been an issue that we skirted or couldn't work through with a CARRIER or with a SHIPPER. It is unfortunate that this client was not satisfied, however my door is and always will be open for discussion, mitigation and we push in every instance for what is RIGHT. There is no gray area, right is right. It appears that I simply had NOTHING to fall back on as the Delivery receipt was signed for clear. We work with absolute honor and integrity and the fact we've not only survived, but THRIVED through agruably the worst economy and recession the world has seen hopefully speaks for itself. We could not stay in business if the scenario described was normal. I ask that the reviewer personally contact me and I will look into this myself. Kindest Regards, Kirk Stevens 800 469-7380
Pros: 16 years in business - in excess of 500K successful shipment
Cons: Zero
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