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Businiess name:
Groovy Lube
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Review by:
citysearch c.
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Review content:
Hello, my name is Clint, I am one of the managers at our automotive shop on N. Lamar. I am writing in response to the two postings regarding a car being dented (the forum wont let me use the word h1t) in our parking lot; I feel that if the situation was correctly described many would feel differently. The two postings are from a couple that came into our shop on a Thursday and left to goto lunch while we were to do some services. The couple returned approximately 20-25 minutes later, they then walked into the office claiming their car had been run into in our parking lot. Myself and two others walked out with them to look at the car and they preceded to show us where they claimed the car had been dented. Now keep in mind we have parking spots and they decided to park in the middle of the lot; when we looked at the vehicle we noticed that there were several dents in the car, not dings but dents. They pointed the one dent out, which was on the door and said that it wasn't there when they dropped the car off. Earlier when they dropped off the car they mentioned that it has been in two recent wrecks so the dent may or may not of been there prior to them ever coming to the shop. The gentlemen called Austin Police Department to make a report, within 10 minutes an officer was here taking down their information for the report. The officer had me contact customers with black cars that had recently been to our shop to ask them to return for inspection of their vehicle; both customers returned neither had any damage to their auto. The dent in the door had black in the crease, so they assumed a black car dented the door. The gentlemen (customer) asked us to give him copies of all customer receipts so he could see who had been here that day, we didn't in an effort to protect our customers privacy. I hope this clears up much of the confusion about what did or didn't happen. \r
\r
Best Wishes,\r
\r
Clint - Fleet manager of Groovy Automotive
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