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Businiess name:
Hilton Furniture
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Review by:
citysearch c.
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Review content:
Hello would like to write a few thing about my experience with Hilton furniture about a year ago I ordered a dinnette set when it arrived one of the chairs was damanage and they say it would be three wks before a replacement would be available I did get the chair in 1 wk before guest arrived. And said I would no use them again .Well a decided to give them another chance and ordered a living room set and queen side bed .Quincy was my sale person and said the furniture would be ready in 2 to 3 wks the livingroom furniture was to be custom covered in a light blue. Quincy was very nice and helpful but the rest was I nightmare I received a phone call on Monday Oct 8 that my furniture would be deliveried Friday Oct 12 between 1pm-4pm I called the delivery center @ 2pm friday on a update on time of delivery and was told that quincy had no right to tell that the furniture would be delivered today. So I call Quincy who stated the delivery truck did not come in thursday night but was on it's way but I would have furniture today Mine you I had gotten rid of bed and living room furniture in antispation of the new furniture.At 6pm\r
I call again was told Quincy when to pick up furniture the make a long store short @ 9pm Quincy brought the queen side bed and told me that the sofa had not come . and\r
would be deliveried sometime next wk. .Got a phone call Sunday and was told the living room furniture would be here monday night between 8-10pm Well about 9:30 pm they arrive and the furniture is the wrong color instead of a light blue it's a grayblue (slate) call Quincy to tell him it's the wrong color and the delivery man tells me I need to hurry and sign because he has other deliveries Itry to tell him I'm talking to Quincy becasue this is not the color I ordered ,the delivery man told me he was not his problem and that he had another delivery in Kemah and I need to get off the phone and sign the paper work. I did talk to QUINCY the next day and now I have to wait 3 more wks for the color to be redone I'm not sure were the break down in comunicate occurred but ware house personnel and delivery people .is bad.So now we'll see what will happen next
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