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Businiess name:
Carroll's Furniture
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Review by:
citysearch c.
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Review content:
My husband and I went to Carroll's on a referral from two different friends who had bought from there a few years ago. We ""ordered"" a sectional and a leather couch in mid March of 2011. We put half down for the sectional and paid in full for the leather couch on on check card. Upon ordering we were told that we would have both items by Memorial weekend. A couple weeks after we ""ordered"", we received a phone call from the sales lady who asked us if we were ready to order... Confused and concerned, I told her/reminded her that we did order in March. The lady apologized and told me she had mixed us up with another order. Memorial weekend came and went. I called and asked what was up and they told me that the sectionals vendor was backed up and we could expect the sectional around the 4th of July. The 4th of July came and went... and no couch was delivered or contact made with any updates. So I called, and got the run around... again. They assured me that I would receive the sectional about August 10/11th.... but again, the 10/11th came and went. Extremely frustrated, I told my husband he needed to deal with this now... he called the store, got them same run around I had been getting. Asked for the owners number. My husband called the owner and left him a voicemail message telling him that this was all very fishy and we don't want anymore bull$hit. The owner returned my husband's call and said he is having cash flow problems and they are going out of business. He explained that a third party will be handling the business until they are closed officially in the end of November. My husband asked for a refund, and we were refunded our money for the sectional. I am concerned about what would have happened to our money if we had not been so aggressive and actually believed their BS. I wanted to share our story incase others are having trouble with them... and for everyone else; do not buy anything from Carroll's furniture!
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