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Businiess name:
Boots Etc Outlet Inc
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Review by:
citysearch c.
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Review content:
called this place july 28th to try to order some boots specificly white boots for my 3 year old son for an event happening on saturday aug 2nd.talked to a woman and specificly told her that i wanted white boots size 81/2 told me she would delay the message to a woman who takes care of internet inquiries. Tuesday july 29th the woman calls places an order for what we thought were white boots we paid express shipping for this item to recieve it by thursday july 31st. well they came on the 31st but when we opened the package to our surprise we found red boots. immediately called to fix problem woman to help us had already left. she called us on friday aug 1st and told us that it was our fault we gave her the wrong number. ok fine maybe we did later while on there internet site i discovered that the numbers was misleading and it was there fault we said the number in question had no remorse fortunately i made a copy of there website for proof and then wrote them and told them it was misleading within 30mins they changed the problem on the website but still didn't help us.my mom had to drive 12hours to georgia from tn to have these boots for saturday 530miles of her own gas money to fix their mistake we are turning them over to the proper atlanta department they do not have customer service skills, they pretty much called us liars and lied to us. NEVER BLAME THE CUSTOMER FOR YOUR MISTAKE AND IT WAS THEIR MISTAKE THAT CAUSED THIS PROBLEM. we are owed for our express shipping fee for their mistake and who knows we might see if we are owed for the gas expense too. They made us come pick up our actual order after paying $20 extra for express shipping of the ugly red boots. I would like to personally thank a woman whos name starts w/ an Sh for all the trouble since she is the one in charge of the website. and the young man who thinks he knows how to run a business and doesn't know a thing about customer service, satisfation, or how to talk his way out of a lie....
Pros: one of the girls was nice and the warehouse tried to help us
Cons: pretty much called us liars and blamed us for their mistake
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