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Businiess name:
Bobby Jones & Son Tv
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Review by:
citysearch c.
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Review content:
Who in their right mind would ever think these guys are electronic technicians? I guess these so called ""extended warranty companies"" must because they all seem to use these idiots. This just goes to show having a ""lick of intelligence"" or being ""qualified"" or ""having a clue"" is not one of the criteria the extended warranty companies require. I guess being ""low bidder"" is more important to these companies than customer satisfaction. My first encounter with Bobby Jones Electronics was when a 3 month old 73"" Mitsubishi TV's screen went blank...a year later, the extended warranty company finally ""cried uncle"" and replaced the set. Being told by the extended warranty company to purchase an extended warranty on the new set, like a fool i did. After a year, the bulb burned out on the replacement TV and I called the extended warranty company for service. I knew I was in trouble when Bobby Jones' raspy voiced receptionist called me to setup an appointment. When the technician arrived (after several days wait and a couple of no shows on scheduled appointments without so much as a courtesy phone call telling me they weren't coming), he said ""yep, it's the bulb, I'll write down the model number and we'll order one for you right away."" After several weeks and repeated phone calls, another technician (???) shows up (dressed like he's on his way to a RAVE, drug buy, or both) with a bulb. When he tried to install the bulb, it wouldn't fit...of course it was the wrong bulb. He disassembles the old bulb ""cage"" and installs the new bulb. The new picture on the TV was worse than before he installed this new bulb and when I complained, he said it looked OK to him. I told him to undo his supposed fix and reinstall the old bulb and order the correct one. About a month later, another so-called technician shows up, again after repeated phone calls to Bobby Jones Electronics with supposedly the correct bulb. Guess what, it the wrong bulb again!!! Again, this ignorant SOB takes down the model number of my TV and promises me he will order the correct bulb and he will be back in two (2) days to install. Well that was a month ago and having called Bobby Jones Electronics repeatedly each time the raspy voiced receptionist telling me ""you're part ain't in yet.. I'm still waiting for service and after multiple complaints to the extended warranty company, I've given up. I ordered the replacement bulb myself which only took two (2) days to receive from a supplier in New York. MY ADVICE IS ASK YOUR EXTENDED WARRANTY COMPANY IF BOBBY JONES ELECTRONICS IS THEIR SERVICE COMPANY AND IF SO, SAY NO THANKS!!!
Cons: The most stupid people I've ever come accross
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