Being a very weary consumer, and after having TONS of problems from the shipping company that delivered my TV (NEVER use Roadrunner Delivery in Bristol, VA/TN), it scared me to death when I checked Mitsubishi's support site to find Bobby Jones listed as my local service tech. I read this site, saw the horrible reviews, checked the BBB, and immediately called Mitsubishi and demanded a different repair company. After waiting a week for them to research other options, they informed me Bobby Jones was it. They said that it would literally be easier for them to send me a TV than to get another tech to come from so far away, so I gave it, still dreading what was to come. Bobby Jones calls me a few minutes later to set up an appointment; a week later.
A week later comes, and they call and reschedule, saying they had to order the part because they used the one they had in stock on another TV. I didn't complain, since it was only two days, but worry set in again. Two days later, they call to reschedule again. This time I was furious. I paid for the TV over a month ago and only had about 3 days of use out of it before having an issue. I was pretty harsh with them on the phone, but they assured me they would've been there if the part had came in on time. I hang up and immediately call Mitsubishi again. I checked with Mitsubishi and was assured this time they'd definitely make the appointment, and they provided me with the UPS tracking number for the part. Bobby Jones wasn't lying, sure enough the shipment wasn't there yet, taking a little longer than it should have.
So Monday comes, and I dreaded either a no-show or a very late showing, but sure enough they not only arrived, but arrived early because the tech, Fred, remembered when I got off work. So I get off work, meet them at my house, and we get to work. Like with any electronics, you can count on running into the unexpected pretty often. Fred chatted with me a good bit about my TV model and gave me various tips about how to keep it in good working order, and as a fellow tech (I'm a PC tech), I knew these weren't just BS ramblings. I was genuinely impressed with how knowledgeable Fred seemed to be about these products, and began immediately feeling more assured, even when we ran into unforeseen issues. Turns out it wasn't the ballast, but instead a loose fan connection most likely caused by, you guessed it, the VERY crappy delivery service tossing my TV around like a cheap beach ball. So after a few more minutes of chatting about DLP TVs they left leaving me a very satisfied consumer. I don't normally leave reviews but remembering all the terrible ones I'd seen on the net I felt compelled to provide the alternative experience.
I will definitely use them again in the future, and I will request Fred specifically.
Pros: Knowledgable tech, respectful of property
Cons: Rescheduled appointment twice