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Businiess name:
Bouchon
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Review by:
citysearch c.
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Review content:
I have all of Thomas Keller's cookbooks and love them all. Our first time at one of his restaurants and heck, I could've made the same dishes...and better! I thought the price was reasonable, it was the service that really ruin the evening. We started out with one waiter who did not even tell us about the specials of the evening. We only found out about it when he was telling the two tables next to us! After he took our drink orders, a second waiter came and asked us for our drink orders (this only happens in small, moms and pops places). After our appetizers were delivered by the first waiter, he never came back to check and see how everything was. Our Evian water bottle was empty and he never asked us if we wanted more water. Then comes our entree, and our appetizer plates and utensils were never pre-bussed and it's been sitting there for at least 20 minutes! The waiter rushes over to clear up the table and brought clean utensils for me but not for my husband...and runs off again before we realized what happened! We sat there for a full 5 minutes trying to catch someone's attention to get some utensils before our food gets cold when we finally got the attention of a busboy! The busboy then went to get our waiter who brought the utensils without a word of apology! We could not believe it! Then after all that, my pork short ribs entree was so overcooked on the outside that I couldn't even cut it through with my knife. The whole outside layer tasted like pork jerky! By that time I was so upset that I couldn't even eat anymore and just sent the entree back. The manager came over and apologized and offered us free desserts. I asked him if he saw the short ribs and how burnt it was, he said he didn't even look at it! He didn't act surprise at all...it's almost like that food gets returned all the time! His careless attitude told me all I needed to know about the management over there. We turned down the free desserts and asked for the check. We will never be back.
Pros: Ambience
Cons: Service, management, food
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