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Businiess name:
Forest Room 5
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Review by:
citysearch c.
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Review content:
I AM HORRIFIED!! I used to be a huge fan of Forest Room 5, went there all the time, suggested it to friends, reserved rooms for events, held bday parties there, held networking groups there etc. etc. up until a few weeks ago...I met up with a friend who was in from out of town for drinks and apps at Forest Room 5 and as the waitress was clearing away our plates, she knocked over the candle on the table which dripped/splattered yellow wax on my white sweater. I couldn't do much about it right then because the wax soaked into the fibers and cooled. Obviously accidents happen so I contacted one of the managers ""Jordan"" over the phone with the information about what had happened. The response I got was ""What do you want me to do about it?"" There was no apology, no offer to pay for dry cleaning, NOTHING. Then he told me that I would have to get in contact with the waitress to get reimbursement from her."" I was appalled and asked what their policy was when something like that happened. He said that in 6 years of being there, nothing like that has ever happened and there was no policy. (clearly in a restaurant/bar, accidents happen and food/drinks, etc. get spilled on people all the time) He then went on to say (in a very snotty tone), ""what do you want, money? How do I know this even happened?"" I couldn't believe that I was being treated in this manner. I explained that I came in with a nice sweater (about $90 from Nordstrom) and I left with a sweater that was ruined (some of the wax came out but the yellow wax stained the white sweater). He started yelling at me saying that I made it up and that he wasn't going to do anything about it and HUNG UP on me. I have never experienced such horrible service. I will NEVER go to Forest Room 5 again, and I will tell everyone I know just how rudely I was treated and the complete lack of professionalism that was displayed. they have effectively lost a good customer for life.
Pros: Fun patio
Cons: Almost everything else
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