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Review content:
Land Rovers are temperamental creatures.
Treat them wrong, or take them to the wrong place, and like one of my teenagers, they often ""act out"".
Having had WAY too many bad experiences with Land Rover of Portland, we had nearly given up on our Freelander, having already replaced an engine at less than 30,000 miles, and seemingly everything else you can put in an engine, not too long after that, I needed to find another way, or move on to another vehicle entirely.
The rest of Portland had obviously found its alternative to the Dealership, and at the recommendation of friends, I was soon to join the club!
But where to go? There are not many options as far as Land Rovers go, most mechanics will scratch their heads at any Land Rover problem, or worse, try to ""fix"" it ignorantly.
So I was recommended to try PDX Rovers out.
People are what make or break an organization, the Dealership never figured that out, and from the moment I walked into this family business's doors, I knew I had found
what I had been searching for all this time.
I was greeted with genuine kindness only true old fashioned family values can instill, Francis, the owner and father of the business, started small here in Portland, and through integrity, strong personality, incomparable technical knowledge, and a very loving family helping him run the business (his inspiring co-managing son Terry, lovely baby daughters, and even his brother Peter can be seen on a normal day inside the shop, taking beautiful care of their customers.
PDX Rovers has grown to become THE exclusive LAND ROVER Service facility in the state of Oregon.
You can tell this by the sheer volume of Land Rovers parked in and around there shop on any given day, Recession or not, on my last visit, no less than 70 Land Rovers must have been in for service. Not that Rovers are breaking that often, but because OBVIOUSLY the entirety of Portland has found its alternative to the Dealership.
I've heard of others following in PDX Rovers footsteps, specialists in boast only, but nothing can compare to the value, honesty, and warm feeling you get visiting this wonderful family.
They've saved my family's butts (and budget) more times than I can count now, once even from the side of the Freeway with a fresh bottle of coolant and a three Rovers full of techs and family. Needless to say, we brought THEM a fresh bottle of wine on our next visit!
Francis, Terry, and PDX Rovers staff, bless your hearts, and thank you all from the bottom of my heart. I would not be a Land Rover owner still if it was not for you, and I wouldn't have the good friends I have in your family, if I hadn't walked into your open doors.
Karma goes both ways, and I will do anything I can to help any of you, should the opportunity present itself.
Once again, Portland couldn't count itself more blessed to have you taking care of so many, keeping us Rover owners on our lifelong Safari, on and off the road.
See you guys at our next oil change!
Your friend and loyal customer,
-Dereck Schmit-
Pros: Warm hearted staff, ncomparable technical skill, quick!
Cons: Only 2 Locations
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