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Businiess name:
Diva Nails by Aly
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Review by:
citysearch c.
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Review content:
This is the worst, most unprofessional customer service that I have endured in a very long time. I got a groupon for this place and was calling to make an appt. and after many attempts she finally calls me back. So I tell her I would like to make an appt and she says "" well your going to have to wait two months because I have 800 people"" I didn't have a problem what so ever redeeming it in two months. So I ask her the first available Saturday and she says "" I told you in two months"". Ok I have a lot of patience to continue this conversation considering the attitude I was receiving. But I do I then ask her what day does she have available and she tells me July 23rd. So tell I her that I would need a sat and I see that on the calendar that July 23rd is a mon and she tells me "" well you have the wrong calendar because mine says its a Saturday."" That was the last straw for me. I told her "" ma'am you are being very rude to me I am just trying to make an appt"" and tells me "" well if you don't like it then call groupon to get your money back because I am not going to help you."" Ok for one horrible customer service skills and second I've never heard of someone throwing business away. I then told her that I will be calling groupon to get my money back bc that was just unacceptable. She then began yelling at me. I will be putting in a formal complaint to groupon about this lady. I'm still in shock. Also I hardly believe 800 ppl bought that groupon and from the looks of the previous reviews it doesn't look like her business will last long with that attitude towards new customers. If I could put no star i wouldve.
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