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Businiess name:
Wight House Reception Center
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Review by:
citysearch c.
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Review content:
The location is pretty but the staff and owner are of poor quality. I had my wedding ceremony here and I had it booked over a month in advance. So I spoke to Anissa who is in charge of all of the things that goes on in the reception center. When I spoke to her she said yes if it is bad weather you will be on the main floor since i give preference to the brides rather than luncheons. Then she stated that it would only be $150 for the ceremony to take place there. So i agreed thinking it was a good deal. She wrote me a receipt but no contract or anything. If you go here make them put stuff down in writing otherwise they will come back at you and change things. So the day before my wedding it was snowing like crazy and i knew it would be inside. I got a phone call from Anissas assistant Jessica. She contacted me and said that the main floor where my ceremony was to be was in a mess and the floor was partly ripped up. I was upset but understood and said that was fine. So the day of my wedding I get there and see that the main floor was booked with a luncheon. So I looked in the door and it looked fine to me, the floor was in great shape and it was all set up for a luncheon. So I went up the stairs to the second floor and half of the room for my ceremony was set up for a ceremony and the other half for a luncheon. I asked Jessica why I was on the second floor since I noticed there was a luncheon on the main floor. She looked dumbfounded and said oh it was my misunderstanding. I said interesting I thought you said that the floor was torn up and that is why i am on the second floor. This girl was not the best at lying. I think that this company/owner/employees should tell the truth instead of lying or at least try harder because people are not stupid and shouldn't be treated like they treated my family and I. So I went to the brides room and Anissa Jessicas boss came in and said it is my fault we booked too many events and since your colors are the same as the luncheon that comes after your ceremony we put you in the same room. Then she came at me and said what was the amount we set on? $400. I said no you said $150. While in the room myself and my sister were very annoyed and upset that they had lied to us. She asked me if i wanted a diet coke and if my sister wanted a diet coke to calm us down. Very insulting and not a good way to handle things. So she left and came back and said ok i talked to the owner and you can have it for $150 and i want you to know you are getting a very good deal. She stated over and over how awesome of a deal I got. I thought bi i would have gone somewhere else if i knew you were going to put me on a different floor than i wanted, try to change the price, and treat me and my family like we were not paying customers since we only paid $150 and not $400. I say a paying customer is a paying customer no matter how much they spend. So we had the ceremony, it started at 11 and by 11:30 they were started to push the guests out so that the luncheon party could come in. They rushed my photographer and rushed my family. I got only a few pictures and while pictures were taken they were pushing tables out for the luncheon and talking about how upset we were in front of other guests. The other party shouldn't have been able to come in while we were still barely finishing the ceremony. My sister spoke to the owner and stated that I didn't pay the full amount and that they always book lots of things back to back. My sister said if she had paid the $400 would it have been any different and he said no. This place is horrible the staff is rude, lies and needs to find a different occupation. After I was told that i was getting a good deal by Anissa she said please don't put a bad review for us.
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