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Businiess name:
South Branch Pet & Bird Clinic
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Review by:
citysearch c.
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Review content:
My original vet is wonderful (Premier Animal Hospital (Dr. Hamby or Dr. Daigle), but in Cedar Park and too far for simple vaccines. Well South Austin Pet & Bird Clinic was convenient for me, so I decided to take my mother in laws dog in for puppy shots plus she found a coupon for cheap services. Every time I come in for shots they would have lost my records from the previous shot. I needed to bring in one of my dogs since he was having issues with ring worm. I treated another dog before with some oral antibiotics and antibiotic spray. They said he had an allergic reaction and wanted to do a steriod injection and pills. I said 'no way'. I am not a vet, but I know what ring worm looks like on dogs. He is an outside dog and likes to sleep in the dirt. They wouldn't give me the antibiotics. There was 2 vet techs that were pretty nice to me and treated my dogs with care, but the vets had no care in the world and didn't speak very good English. They were really pushy with the dogs and didn't explain anything. I remember I was sitting in the waiting room and a lady comes in frantic with her road rash dog in her arms. 'My dog was hit by a car in Elroy'. First off that is a far drive from Elroy and second they told her that the vets are busy right now with people that have an appointment. Apparently the dog has been there before and they still had to wait to fill out paperwork. I gave her my appointment. I was just talking to my coworker about the clinic and she told to stay clear. She had a dog die from there. She brought her puppy in because it seemed really sick and lethargic. She thought it was parvo. The vets said 'no it's not parvo, your puppy just needs some rest and plenty of water. The puppy didn't have a chance and died that evening. Most likely it was parvo.
Pros: open weekends, but nothing else is good
Cons: high prices/coupons not worth it/poor customer svc/uncaring
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