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Businiess name:
Hair Studio Sonterra
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Review by:
citysearch c.
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Review content:
First of all, let me just say how happy I am that you can make appointments online and get a prompt email reply from Hair Studio Sonterra! I have a toddler and find it difficult to sneak away during the day to make phone calls, so this is especially convenient for me! Anyway....
I cannot say enough good things about this salon! First of all, everyone who works here is so nice! From the minute you walk in the door, they are very accommodating and make sure you are comfortable during your time in the salon, from start to finish. My first experience at the salon was with Cheri. She was very nice and went above and beyond to attempt a coloring technique on my hair that she had never done before (with some assistance from Lauren, who was also very nice and helpful!) In the end, I was unhappy with the results -- not because of any mistakes on Cheri's part, the color just wasn't as light as I had been wanting. I emailed the salon (after hours, on a Friday evening) asking if my color could be fixed and received a response within hours, scheduling me for a new appointment the next morning! They were so amazing about the whole situation! They didn't make me feel guilty for having my hair done again, for free, and they even gave me some goodies for my trouble (though I wouldn't call it trouble at all!) This time my stylist was Lisa and she was amazing! She was very friendly and made sure my hair ended up exactly like I wanted. I could not be happier with the whole experience and would absolutely recommend this salon to anyone!
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