I have been searching for a salon in San Antonio as I have just moved here. I read reviews on citysearch to find a great salon that everyone was buzzing about. I ran across Hair Studio Sonterra and saw some great reviews. So, I decided to try them out.
I called to make an appointment and the young lady that answered the phone was very nice, and I told her what I needed done. She immediately told me that Debbie was the best for that. She told me that I would be double booked (highlights/hair color processing on another client while my hair was cut) but Debbie works fast and would spend the time with me since I am a new client. I expressed concern that I did not want to be rushed and the receptionist assured me that she would not. So, I booked an appointment. I got there at the time I was supposed to and the salon looked great. I was expecting a pleasant experience. I sat there for 23 minutes before Debbie came and got me. I was not too mad. Then she cut on my hair for literally 3-4 minutes and said ok this looks great. I told her it looked the same as when I came in. Right there, I noticed she was rushing and prided herself on being fast...also, trying to get back to her highlight/color client. She then started cutting on my hair more. It looked better but she kept saying this looks good and spins me around as if she was wanting me to leave. I wanted to see the back of my hair and she provided the mirror and I noticed that my neckline was not even at all. I pointed it out and she said ""oh, I didn't even check that"" and laughed. Again, shows she was rushing me out of her chair. By this time, I was just irritated. My hair looked a little better than when I came in but not perfection like my old stylist. She was hesitant to even styling my hair. She acted like it inconvenienced her. She did not even wash my hair when I got there or when I left. I am use to high end salons washing your hair when you get there and when you leave. The prices did not scare me...I pay more at other places, however, for what you get it still is not worth it. To top everything off, when I left she barely said bye let alone a thank you for coming in etc... as she was walking down the hall to her other client. She was not personable at all and showed that other clients were more important than me.
It seems as if most salons I have been into in the San Antonio area have lost customer service mentality and quality of work. This salon was very friendly as far as the receptionist goes and is a nice looking salon; however, when your stylists do not do quality work and are not very personable/friendly....it will hurt the business. My salon search continues......